Merage Tech Specialist - University of California, Irvine

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The Paul Merage School of Business at UC Irvine offers four dynamic MBA programs – plus PhD, specialty masters and undergraduate business degrees – that prepare business leaders for our digitally driven world. Through our programs, students acquire the exceptional ability to grow their organizations through strategic innovation, analytical decision-making, digital information technology and collaborative execution. While the Merage School is relatively young, it has quickly grown to rank consistently among the top five percent of all business programs worldwide through exceptional student recruitment, world-class faculty, a strong alumni network and close relationships with both individual business executives and global corporations. Additional information is available at merage.uci.edu.

Under the supervision of the Associate Director of Computing Support, the Technology Support Specialist will work as part of a small and flexible team supporting computing and A/V systems for faculty, staff and students affiliated with the Paul Merage School of Business during day, evening and weekend shifts. While staffing the Merage Technology Support Center (herein, “Merage Tech”), the Technology Support Specialist will provide in-person, e-mail, and telephone technical support to supported users. The Technology Support Specialist will also assist Merage faculty, staff and students using desktop and portable computing devices at on-site and off-site locations; assist faculty and students in Merage “smart classrooms” providing assistance and troubleshooting errors with the computing and audio/visual equipment; and support hardware and software for desktop and laptop computers running the latest releases of Microsoft Windows and Macintosh operating systems, the MS Office productivity suite, and campus-specific software titles.

This is a part-time, short-term Limited position that is fully onsite.

Work Schedule

Monday-Thursday, 8AM-1PM and Friday, 8AM-12PM

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $28.58- $29.17 (Hourly).


Required:

• Outstanding communication skills (written and oral), specifically the ability to explain concepts clearly, especially to non-technical people; to write well, and produce clear documentation.
• Ability to work independently or in a team, while managing a large queue of support requests.
• Able to independently master new software quickly. Ability to research technical information via the internet.
• Experience with portable and desktop PC and Apple hardware and peripherals, including those used for teleconferencing like webcams, microphones, digital whiteboards, etc. Able to troubleshoot, test, assemble such. Able to troubleshoot, test, assemble such.
• Familiar with various teleconferencing software titles like Zoom, WebEx, and Microsoft Teams.
• Strong knowledge and understanding of Internet security tools (VPN, SSH, malware and virus detection and removal)
• Experience with advanced installation of current and previous Mac OS and Windows releases, up through OS X 15 Sequoia and Windows 11. Experience supporting Windows server and/or workstations on a Microsoft Active Directory domain.
• Experience with Internet/Intranet software for Windows and OS X; Chrome, Firefox, IE/EDGE, Web-based and client-based email, cloud storage, file sharing and internet newsgroups. Experience using network-based client applications, relating to group collaboration and communication.
• Understanding of the Internet Protocol Suite (TCP/IP) and general networking concepts.
• Experience supporting a variety of hand-held devices.
• Experience assisting offsite users with computer support issues using remote support programs like Zoom and Microsoft Teams.
• Any skills and knowledge not explicitly referenced above necessary to perform all major tasks and duties associated with instructional technical support in and computer and course room environment.
• Bachelor's degree in related area and / or equivalent experience / training
• A minimum of 1 year of experience

Preferred:

• Experience with Streaming Multimedia. Experience creating, editing and viewing online multimedia. Experience troubleshooting connection and client/server communication problems with online audio and video.
• Business background or working knowledge, background, or coursework in accounting, finance, economics, strategy, management information systems, decision sciences, marketing, organizational behavior. Experience with part-time business academic program of study and curriculum. Experience in database development, particularly where applicable to personnel/inventory tracking.
• Programming experience. Understanding of scripting languages such as VBScript, PowerShell or AppleScript. Experience with object-oriented programming languages, such as Java or C#.NET.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.