Mental Health Assistant - University of Rochester

GENERAL PURPOSE: In collaboration with the Clinical team, facilitates the planning and delivery of appropriate discharge services for CPEP patients accepting of such, including but not limited to service and resource linkages, follow up appointments, and transportation arrangements. In collaboration with clinical team, but with reasonable independence, serves as a liaison and advocate for patients and their families with identified service providers, ensuring continuity of care. May also provide support through post discharge contact focused on supporting adherence to discharge plan, up to 1 week. Working closely with health home care management agencies, may facilitate new referrals, reinforce existing connections to health home services with any care management agencies and serve as a centralized in-house expert on facilitating health home connections for CPEP patients. **JOB DUTIES AND RESPONSIBILITIES:** **Care Management Coordination:** + Verifies health home assignments for assigned patients. Verifies Medicaid status using MAPP/Psyckes as needed. Contacts the assigned care manager to request collateral information at admission and document in eRecord. Completes screening for eligibility and facilitates referral for patients not in health home; ensures that referral is directed to the appropriate care management agency. Requests a warm handoff occurs with the Health Home care management agency during the patient's CPEP visit. Assists with updating the health home care manager regarding the discharge plan. **Discharge Planning:** + Consults and collaborates with team members and patient/family on safe discharge planning. Meets with assigned patient's prior to discharge to discuss how they will be following up post discharge. Maintains appropriate contact with patient¿s family and community supports, living situation, etc. regarding discharge plan/updates. **Cultural Respect, Administrative and Documentation:** + Ensures that Division, Department, and Hospital policies and procedures are implemented with regard to professional practice, discharge planning and patient care. Complies with Division and Departmental quality assurance and staff development activities. Timely completion of time reporting and other Hospital or Division forms; Hospital and Division mandatory in-service training programs and UHS reviews. + Subscribes to the Departmental goal of creating a culturally competent environment by treating patient, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences. Participates in available cultural competence events and training appropriate to job duties. + Documents all interactions, interventions, referrals, discharge plans, contacts in the patient¿s chart in compliance with Division, Department and Hospital policy. **After Discharge Follow Up:** + May attempt follow up with patients up to a week post discharge from CPEP, by contacting the patient to provide assistance and support as needs arise and within scope of practice. During the phone contact, will verify patient's access to their own safety plan that was completed during CPEP presentation and will consult Sr. Clinical Evaluator if safety concerns arise. Functions as the CPEP contact if assigned patient has questions after discharge. If the question is not within scope of practice, will make sure linkage occurs with the appropriate party to ensure patient need is addressed. Provides back up services, within scope of practice, as requested in the absence of co-workers. **Discharge Facilitation:** + Makes referrals for agreed upon services and provides instruction/information for other needed resources including but not limited to emergency housing, food banks, and community-based support services. Arranges discharge transportation and schedules follow up appointments as needed. **Other duties as assigned** **QUALIFICATIONS:** Bachelor's Degree in Social Work, Psychology, or other human services related degree required. 1-year experience in working with behavioral health population in a direct care capacity required or equivalent combination of education and experience. Preferred knowledge, skills and abilities: Understanding of psychosocial stressors, community resources and safety issues; basic crisis intervention skills; problem solving skills; well-developed listening skills; ability to communicate clearly; ability to advocate, research and collaborate on behalf of patients. The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. **How To Apply** All applicants must apply online. _EOE Minorities/Females/Protected Veterans/Disabled_ **Pay Range** Pay Range: $22.26 - $31.15 Hourly _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ Apply for Job + Careers + Sign In + New User **Location:** Strong Memorial Hospital **Full/Part Time:** Full-Time **Opening:**