Membership Services Specialist - Ultimate Staffing Services
Eden Prairie, MN
About the Job
Position Title: Membership Services Specialist
- Job Duties/Description: Respond promptly and professionally to customer service inquiries via phone, email & chat
- Listen to customer requests and work to find appropriate solution
- Process new memberships and renewals & product and subscription orders
- Perform monthly outbound to members for membership renewals
- Update account information
- Work directly with members to answer questions related to memberships, events, publications and products
- Process registrations, transfers and payments and refunds. Send confirmation receipts & invoices
- Prepare event badges, archive data, and collection of unpaid invoices
- Work interdepartmentally to ensure accurate accounting of money in and out and items related to AP
- Work closely with the receptionist to manage front desk, greet all visitors and direct phone calls
- Minimal local travel for events as a representative of the organization and department
- Requirements: Proficient in Microsoft Office Suite, experience with basic excel understanding â€" required
- 3-5+ years experience in customer service or similar experience required
- Excellent verbal and written communication skills
- Willing and able to accurately respond to inquiries and requests
- Ability to work well independently and on a team
- Post secondary education preferred
- Additional Info: Pay range
Source : Ultimate Staffing Services