Membership Sales & Customer Service Associate - Massage Envy

Where Better Careers Begin!
Massage Envy Morgantown: 343 Patteson Dr. Morgantown, WV 26505

Do you have a passion for helping others? At the Massage Envy Morgantown franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off (after a year)
• Parental leave (after a year)
• Referral program
• Vision insurance
• Complimentary Membership
• Discounted products and services

Supplemental pay types:
     

• Bonus pay
• Commission pay
• Overtime
• Quarterly opportunities for pay increase

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Responsibilities

• Ensure high levels of customer satisfaction through excellent customer service
• Assess customers needs and provide assistance and information on product and service features
• Keep up the appearance of the clinic
• Remain knowledgeable on services and products by using offered tools as well as asking Service Provider
• Team up with co-workers to ensure proper Wellness Program recommendations.
• Build productive trust relationships with coworker
• Use Down Time effectively to maintain order and cleanliness of the spa
• Continue to upgrade and enhance the client's experience by optimizing and upgrading their services.
• We expect our clients to know we care about their Wellness Journey.
• We expect our FDAs to finish their opening, mid-shift and closing tasks.
• Expect sales to be a main focal point.
• Maintain positivity throughout the spa.

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.