Membership Manager - BuildingGreen

Company

BuildingGreen (est. 1992) is the longest running publication dedicated to critical education for the firms, professionals, and organizations in the green building industry. Our paid digital subscribers include major architecture firms such as SOM, HOK, and JLL and Ivy-tier universities including Harvard, Stanford and Yale.

Position

We are looking for an enthusiastic, outgoing, digitally-savvy customer support specialist to upsell, cross-sell, and go outbound to help grow our paid subscription networks located at BuildingGreen.com and LEEDuser.com.

Responsibilities

• Engage existing clients to expand subscriptions within their enterprises
• Contact non-renewing clients to learn about product pain points
• Develop email and call scripts consistent with audience, goals, and products
• Use digital tools such as MeetAlfred and Apollo to build lists for drip campaigns
• Maintain customer success and outreach records through Salesforce integrations
• Pick up the phone and call prospects to earn business or secure appointments
• Monitor and report weekly on new sign-ups across the two products

Benefits

• 100% Work from Home
• 50% Medical Copay
• 3% 401(k) Matching
• Flexible Hours
• Unlimited PTO

Qualifications

• Salesforce or other CRM
• Sales training and experience
• Subscription-selling experience a plus
• Interest in sustainability, ecology, environmental science, architecture, and construction