Member Support Representative (Contract Role) at beaconhill

Oakbrook Terrace, IL

About the Job

We are a non-profit organization located in Oakbrook looking for help within their Member Support team. The role as a Member Support Representative is to research and connect with our members regarding questions, concerns or any issues that come up. This is a role requires strong technical and communications skills via chat, email, phone, and web ticketing. This is a contract position until the end of October with an opportunity for a hybrid schedule after training.

Responsibilities:

Provide excellent customer service while helping users via phone calls, chat, and ticketing software to use our proprietary software.
Troubleshoot, research, and make recommendations regarding the appropriate course of action as it pertains to using the software, administering a club or district or placing an order for club supplies.
Explain step by step technical troubleshooting solutions related to our software. Provide resources and information to members in the field.
Effectively communicate with user while documenting conversations, exchanges, or sessions into Zendesk ticketing software.
Draft and/or produce association manuals, user guides, FAQ sheets and standard template responses to common e-mail or written correspondence from Lions members.
Respond to member issues or questions pertaining to programs administered by the Member Service Center
Follow procedures to enter club, officer, and member data into membership system.
Perform a variety of data management and data entry functions, including reviewing and analyzing data for accuracy and prioritization.

Qualifications:

2+ years of technical customer service within an office setting preferred
High school diploma or equivalent, Associates degree preferred
Experience with high volume of work and ability to meet deadlines.
Demonstrated aptitude for troubleshooting browser, Android or mobile software issues
Experience using a ticketing system for supporting software or other service-related technologies.
Experience using Aptify for data entry or troubleshooting.
Experience using Snagit for building written communication.
Understanding of the organization, club and district processes and business processes after training.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)