Member Services Representative/Customer Service Representative - San Miguel Power Association

Join San Miguel Power Association as a Full-Time Member Services Representative in Ridgway, CO. This onsite position offers you the opportunity to engage directly with our community, ensuring they receive top-notch service while promoting our values of safety, integrity, and respect.

Expect competitive pay ranging from $30.06/hr. to $32.57/hr. as you embark on this exciting career path. Your efforts will directly impact our members, and you'll have the satisfaction of knowing your work helps foster a strong community. We have an excellent benefit package that includes benefits such as medical, dental, vision, 401(k), life insurance, flexible spending account, competitive salary, and paid time off. Don't miss the chance to make a difference and grow your career with us!

San Miguel Power Association's mission

It is the Mission of the San Miguel Power Association, Inc. to provide our members with safe, reliable, cost-effective, and environmentally responsible electrical service, while demonstrating both cooperative responsibility and support for the communities we serve.

What would you do as a Member Services Representative

As a new Member Services Representative at San Miguel Power Association, you can expect a dynamic and engaging work environment. Your day-to-day responsibilities will include answering customer inquiries, resolving issues, and providing information about our services and products. You'll be the first point of contact for our members, ensuring they feel valued and supported. Your schedule will be Monday through Thursday, allowing for a consistent work-life balance while still delivering exceptional service. Daily tasks may include processing account changes, handling service requests, and actively listening to customer feedback to improve their experience.

You will also collaborate with team members to address any challenges and ensure seamless communication across departments. Embrace this opportunity to contribute to our mission and strengthen our community through effective customer engagement!

Are you a good fit for this Member Services Representative job?

To excel as a Member Services Representative at San Miguel Power Association, several key skills are essential. First and foremost, you must have outstanding customer service skills and prior experience working with the public, as your role requires you to engage with our members professionally and empathetically. Basic math skills and proficiency in computer and keyboarding tasks are crucial, as you will conduct accurate computations and manage accounts using various software. Excellent verbal and written communication capabilities are necessary for effectively conveying information and resolving inquiries. You should possess strong interpersonal skills to build rapport with customers and collaborate well with your team.

The ability to multitask in a frequently distracting environment is vital, alongside excellent organization and planning skills to work effectively with minimal supervision. Finally, a solid understanding of San Miguel Power Association's policies and a commitment to providing quality electric service and superior customer experiences will ensure your success in this role.

Are you ready for an exciting opportunity?

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

First review Monday, Dec. 2, 2024. This position will remain open until filled.