Member Services Representative at North Bridge Staffing Group

Position

Member Services Representative (Customer Service Representative)

Type

Long-Term Contract (Open-Ended)

Pay

$20–$24/hour

Schedule

Monday–Friday, 8:30 AM – 5:00 PM (Hybrid: 2 days onsite - Tuesdays and Wednesdays)

Location

Chicago- Gold Coast

About the Role

We are seeking 5 Customer Service Representatives to join our client's Member Service Center (MSC) team. This role involves outbound membership renewal calls and handling inbound service calls with a strong focus on delivering exceptional customer service. Representatives will process requests via call, chat, and email while maintaining a high standard of professionalism and accuracy.

Key Responsibilities

• Handle an average of 50–70 member interactions daily across calls, chats, and emails.
• Conduct outbound membership renewal calls and assist with inbound service calls.
• Document all customer interactions accurately in Salesforce case management
• Provide efficient and professional service while meeting retention goals.
• Utilize MS Word, Excel, and Outlook to support daily operations.
• Think critically and resolve issues effectively while maintaining a member-focused approach.

Qualifications

• Proven experience in sales and outbound calling
• Proficiency in Salesforce for case management is required.
• Exceptional written and verbal communication skills.
• Meticulous attention to detail and the ability to document accurately.
• Professional demeanor and commitment to delivering top-tier customer service.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).