MEMBER SERVICES ADMINISTRATIVE ASSISTANT - State of Maryland

GRADE

12

LOCATION OF POSITION

William Donald Schaefer Tower
Member Services
6 St. Paul Street, Suite 200
Baltimore, Maryland 21202

Main Purpose of Job

The Member Services Administrative Assistant is an essential employee that is integral to the efficient operations of the Maryland Teachers and State Employees Supplemental Retirement Plans ("MSRP"). This position provides administrative support in the agency's critical business area of Member Services, which is managed by the Director of Member Services. This position's responsibilities include (but are not limited to) the following: serving as a liaison to State benefit and retirement coordinators; creating webinar announcements and other communications to State benefit and retirement coordinators; preparing and updating the Member Services Policy and Procedure Manual; compiling data, preparing, and maintaining a variety of statistical reports; posting webinar updates and other pertinent information on the MSRP website; serving as MSRP's official Timekeeper in Workday; preparing, organizing, and distributing PowerPoint webinars and workshop presentations; and serving as a liaison to the Plan Administrator; provides all aspects of primary administrative support for the Director of Member Services.

POSITION DUTIES

Prepares, organizes, and distributes PowerPoint webinars and workshop
presentations. Coordinates the scheduling of guest speakers for webinars and seminars.
Ensures that updated bios for all speakers are received in a timely manner.
Serves as a liaison to State benefit and retirement coordinators.
Maintains an up-to-date data base of State benefit coordinators. Creates webinar announcements and other
communications to State benefit and retirement coordinators. Maintains a master schedule of the various seminars and workshops.
Posts webinar updates and other pertinent
information on the MSRP website.
Serves as a liaison to the Plan Administrator (Nationwide).
Attend monthly strategy team meetings (virtually or in
house) and additional meetings as often as needed.
Attend
all Board Meetings. Prepares, updates, and maintains the Member Services Policy and
Procedure Manual.
Works on various special projects, as assigned.
Compiles data, prepares, and maintains a variety of statistical reports.
Provides primary administrative and support for the Director of Member
Services and Member Services staff.
Serves as MSRP's official Timekeeper in
Workday.
Provides primary coverage of main local and toll-free agency telephone
calls, takes routed calls, accepts messages, or redirects calls to appropriate
staff. Retrieves, opens, and distributes incoming mail.
Fulfills requests for printed material and
supplies of informational packages and performance reports.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred or Desired Qualifications: Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. - One year experience creating and managing complex databases. - One year experience using Microsoft Office and Google Suite.
- One year experience researching and interpreting laws, regulations and policies.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.We will not consider information submitted after this date.Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on theeligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.It is important that you provide complete and accurate information on your application.Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online,the paper application and supplemental questionnaire may be submitted to:Department of Budget and Management, Recruitment andExamination Division, 301 W. Preston St., Baltimore, MD 21201.Paper application materials must be received in our officeby theclosing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact theDBM Recruitment andExamination Division at Application.Help@maryland.govor 410-767-4850,MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.