Member Service Representative - Pantano at Hughes Federal Credit Union

Member Service Representative

Job Summary:

To assist members and potential members with their financial needs. Explains services which meet member financial needs, sets up new accounts, respond to problems, direct members to the appropriate personnel, and prepares loan documents. May have lending authority as assigned.

Salary: $20.50 per hour

About Us:

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Daily Responsibilities:

• Assists members with opening and closing accounts, may underwrite consumer loans up to the amount assigned per Credit Union policy. Answers questions about products and services and resolves problems that are within their authority to resolve.  Refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Identifies cross-sell opportunities and cross-sells services to members.                   
• Assures that appropriate records are maintained and required reports are prepared including compilation and assembly of loan documents into files for record keeping.
• Processes and inputs data on the computer system.
• Acts as liaison between members and various organizations and departments.
• To provide accurate, courteous, friendly, timely and professional service to all members and other employees.

Preferred Skills:

• Minimum of six months of similar or related experience. 
• Equivalent to a high school education.

Benefits and Perks:

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
  • Paid Time Off increases with tenure
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Career Growth

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.