Member Service Representative MSR-I Part Time (On-site) - Sidney Federal Credit Union

Here at SFCU we define our culture as one of GROWTH. Growing our member, growing our employee, and growing our organization. In this role you will gain a unique perspective of our membership and knowing those we serve. We are seeking intentional applicants who want to feel a purpose in their role and possess foundational customer service skills. This role will give you the opportunity to build those skillsets as a member of our front line team as you to create a member experience in every transaction. Come join a Member-Centric organization that is committed to cultivating employee career growth as well as providing exceptional customer service to our membership!

Reporting: On-site

Pay $18.59-$20.92/hr

Sfcu Benefits Statement:

We are proud to offer a generous 401K package,4 hours for paid federal holidays and NYS Sick time.

Primary responsibilities:

To provide support and services to members and potential members. To engage with members and analyze the information obtained to identify potential needs and provide the member with products and services the credit union has available.

Work week will include working every Saturdays 8:30-12:30

Responsibilities:

• Process financial transactions accurately and promptly
• Accurate cash handling and balancing of cash drawer
• Suggestive selling of products and services to members and potential members
• Maintain a professional presence and professional communication with both members and coworkers
• Strictly adhere to all Credit Union policies and procedures
• Provide exceptional customer service

Qualifications and skills:

• Candidates must be detail oriented.
• Candidates must possess strong written and oral communication skills
• Ability to handle and count cash accurately
• Ability to multi-task and balance a drawer daily
• High school diploma or GED required
• 1 year of cash handling/customer service experience preferred
• Strong computer skills
• Ability to maintain a high level of confidentiality

Sidney Federal Credit Union does not discriminate against any employee or applicant for employment on the basis of their race,color,religion,age,sex,national origin,marital status,disability, Veteran status,recently separated Veterans,sexual orientation,genetic information,victims of domestic violence and stalking, and all other categories covered by law.