Member Service Representative - ThisWay

Our partner, a financial institution in Lansing, MI, is seeking a Member Service Representative who is passionate about providing exceptional customer service and building genuine connections with members. This role involves handling various financial transactions, assisting members with inquiries, and promoting Credit Union services.

Responsibilities:

• Process deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances for members in person, via phone, and through mail.
• Balance daily transactions and verify cash totals.
• Perform member services functions such as opening and closing suffixes, renewing term deposits, and addressing account inquiries.
• Actively cross-sell Credit Union services to members.
• Perform clerical and receptionist functions as assigned.
• Assist other Member Service Representatives with duties as needed.
• Serve members promptly and professionally, helping them achieve financial success by promoting products and services.

Requirements

• Education/Certification: High school graduate or equivalent.
• Experience: No experience necessary; abilities generally acquired on the job in 12 months.
• Skills/Abilities:
• Good communication skills.
• Time management.
• Ability to operate computer applications and other business equipment.

Benefits

• Full-time benefits include medical, dental, and vision insurance.
• Exceptional 401k matching program.
• Classroom training provided for the first 3 weeks followed by on-the-job training.
• Tuition reimbursement for continuing education.
• Disability insurance and life insurance provided at no cost to employees.

Join our partner, the financial institution family, and embark on a fulfilling career providing superior service to our members. Our partner is committed to diversity, inclusion, and employee growth, offering competitive salaries, benefits, and numerous opportunities for advancement in the financial industry.