Member Service Representative 1 (Teller) - Cornerstone Credit Union

Position Purpose

Serves as a representative of Cornerstone Credit Union to assist our members with their financial needs. Responsible for delivering on the CCU Brand Promise by providing prompt, efficient and accurate member service in a courteous and professional manner. Maintain a thorough knowledge of Credit Union products, services, philosophies and policies.

Essential Functions:

1.  Independently maintain and balance assigned cash drawer.
2. Perform routine member transactions accurately including, but not limited to deposits, withdrawals, transfers, loan payments, check disbursements, general ledger postings, dead end checks and general functions.
3. Maintain over/short practice, cash drawer limits.
4. Ability to handle problem resolutions using independent judgment to ensure member satisfaction, and to know when to transfer the member to an appropriate CCU employee for resolution.
5. Cross selling services offered by CCU. Understand and cross-sell CCU technology (i.e. EARS, CCU website, CU Branch and CU Bill Pay)        
6. Comply with regulatory, compliance & CCU procedures for all interactions.
7. Hours are 8:45am-5:15pm, with rotating Saturdays from 8:45am-12:15pm.

Skills Required

Must have a friendly and positive attitude with eagerness to assist all members. 

 Requires effective member relations and cross selling skills.

Must have the ability to manage multiple priorities with professionalism, work under pressure with strong attention to detail.

Must demonstrate follow through on all assigned projects.

Requires well-developed interpersonal skills for communicating information. 

Qualifications

• A minimum 6 months experience in a customer service or similar role, with cash handling responsibilities required. 
•  HS Diploma or equivalent required.
• Bilingual Spanish highly preferred.
• Must be service-minded.
• Basic PC skills required.  Proficiency in Microsoft Word, Excel, and Outlook required.
• Strong written and verbal communications skills important..
• Maintain excellent attendance record, including punctuality and preparation.
• Ability to pass pre-employment drug test, background check and motor vehicle record check.
• Pay rate $15-$18, commensurate with experience.

This position is eligible for our full benefits package, which includes the choice of one of three health coverage, dental and vision.  It includes company paid life insurance, short-term and long-term disability, 401K with up to a 4% match, employee discounts on major brands and everyday essentials, and very generous holiday and paid time off benefits.