Member Service Rep (Teller) - Full-Time - Bilingual English/Spanish - Prospera Credit Union

The ability to speak and write fluently in English and Spanish is required for this opportunity.

Juntos abrimos las puertas de oportunidades para nuestra comunidad! Imagine being able to get answers to your banking and lending questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the help you need to meet your financial goals. At Prospera Credit Union, we want members of all languages to feel valued and find their path to financial success by working with our Bilingual Member Service Representatives.

If you're fluent in English and Spanish and have prior retail experience, we will provide the opportunity for you to put your energy, skills, and passions to work, helping our members prosper.

Our Teller/Member Service Representative (MSR) is the ultimate multi-tasker, experience-maker and arguably one of the most important roles at the credit union. If you possess a love for people and a flare for precision - this role is for you!

In other words, the MSR is one of our most critical member experience touchpoints; they are the face of the organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations.

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.

At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.

We currently have an opportunity as a Full Time Member Service Rep/Teller - Bilingual English/Spanish at our Darboy Location:

• Full-Time
• Must be available to work within the hours of 8:15AM - 5:15 weekdays (until 5:45PM Thursdays)
• Must be available to work a Saturday rotation from 8:45AM - 12:15PM (rotational with other branch staff)

As a member of our dynamic team, you will be responsible for:

• Providing professional, friendly and personalized member service during each interaction.
• Act as the face of the organization and one of the first points of contact for our members.
• Accurately processing a variety of financial transactions (deposits, withdrawals, loan payments, etc.).
• Creating conversations with members to help identify their needs.
• Providing information and education about various products and services such as online banking, mobile app banking, bill pay, mobile check deposit, ITM services and other electronic banking services.
• Making appropriate referrals and suggestions to other team members who specialize in different areas such as loans, investments, mortgages, etc.
• Understand and be accountable for executing all job functions in a way that is consistent with all requirements of Bank Secrecy Act (BSA) and the USA Patriot Act/Customer Identification ACT (CIP) and other regulations.
• Other duties as assigned.

What could make YOU a great candidate for this opportunity?

• Must be fluent in English and Spanish, in both verbal and written interactions. - REQUIRED
• A passion for helping people and creating the best experience for both external and internal contacts.
• Ability to solve problems quickly and accurately.
• Positive approach and great communication skills.
• Strong attention to detail.
• Working knowledge of basic math, including the ability to balance cash.
• Experience in a credit union or bank environment is very helpful.
• High School Diploma or GED.
• Cash handling experience is a plus, but we will train.

~Don't meet all the desired qualifications? We are dedicated to building a diverse, inclusive and authentic workplace so if you're excited about this role but your past experience doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.~

Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.

Life is short. Work somewhere awesome!

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At Prospera Credit Union, we embrace and respect employee differences in ethnicity, race, religion, sexual orientation, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, socio-economic status, veteran status, and all other characteristics that make our employees unique.

Prospera Credit Union is an equal opportunity employer and complies with Equal Opportunity Employment Regulations and state laws. As such, it is our Policy that applications for employment will not be denied or discouraged on the basis of the applicant's race, color, national origin, religion, sex, sexual orientation, gender identity, disability, marital status, age (provided that the individual is of legal age to employ), status as a protected veteran, or other prohibited basis.

Information collected regarding categories as provided by law, will in no way affect decisions regarding an employment application.

Benefits for this full-time role

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off Program
• Short Term Disability
• Long Term Disability
• 401(k) with Match
• Pension
• Employee assistance program
• Professional development assistance
• Referral program for great new hires
• Bilingual Differential

Schedule:

• Day shift
• Monday to Friday, rotational Saturday mornings

Education:

• High school or equivalent

Experience:

• We will train!
• Credit union or bank experience: 1 year (Preferred, but not required)
• Retail: 1 year (Preferred, but not required)
• Cash handling/customer service: 1 year (Preferred, but not required)

Primary Work Location:

• Prospera Credit Union, N9660 County Road N, Appleton, WI 54915
• https://myprospera.com/credit-union-hours-locations
• May be assigned to other branches within the Fox Valley area from time to time.

Website:

• https://www.myprospera.com

Facebook page:

• https://www.facebook.com/myprospera

Work Remotely:

• No