Order Administration - Gates Air, Inc.

Company Overview

GatesAir has been an innovator in over-the-air broadcasting for over 100 years and offers the industry’s broadest portfolio to help connect our customers to what’s next in over-the-air Television, Radio, and Distribution.

Today, GatesAir architects lead solutions for over-the-air Radio and TV and public safety communications markets.   With customers in more than 185 countries, the company leads the industry in innovation and design breakthroughs, improving efficiency and reducing total cost of ownership and ensuring the highest quality signal performance.

At GatesAir, we recognize that our employees are the key to our continued success.  Our employees have an impact in forging the direction for the future and driving market leading performance and financial results. 

We seek talented individuals that can contribute to their discipline, but also work to drive a common direction.

Specific duties include but are not limited to

• Monitor and manage the sales order system to ensure the accurate receipt and booking of sales orders in accordance with division guidelines.
• Track sales shipments, deliveries, billing, and backlog activities while maintaining up-to-date records in the system.
• Act as the primary point of contact for inquiries regarding the status of orders, proactively assisting in resolving customer order conflicts or difficulties.
• Send manual invoices for payments due prior to booking or shipment to facilitate a seamless transaction process.
• Efficiently enter and process return material authorizations (RMA) following established guidelines and processes.
• Collaborate with the service team to provide urgently needed installation materials, ensuring smooth completion of installations.
• For major accounts, deliver regular summarized status reports to customers, which may involve dedicated conference calls.
• Handle international shipments in collaboration with the logistics team to ensure the timely provision of necessary documents for accurate commercial invoices and packing lists.
• Provide accurate and precise order status updates to senior management, enabling informed decision-making.
• Identify and report shortages to the planning and purchasing departments on a case-by-case basis.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Proven experience in sales order processing and coordination.
• Strong organizational and communication skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in using sales order systems and relevant software applications.
• Excellent problem-solving and conflict resolution abilities.
• Knowledge of international shipping and logistics is a plus.

EEO Statement:

GatesAir, Inc. is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, religion, national origin, sex, gender, gender identity, gender expression, age, sexual orientation, disability (physical or mental), medical condition, marital status, ancestry, protected veteran status, genetics and any other protected group status or non-job related characteristics as directed by law.