Member Resource Center Representative at New York State Bar Association
Albany, NY 12207
About the Job
The New York State Bar Association, a nonprofit professional association based in Albany, is currently seeking a full time Member Resource Center Representative. The position is responsible for providing direct customer support via telephone, email, chat, and mail including entering product orders, program/seminar registrations, processing membership dues and outbound calling to members and customers. The position will also be responsible for outbound calling focusing on database management, member retention, renewal, and recruitment, as well as general lead follow-up to increase overall membership, CLE registration and NYSBA publications revenue to meet and/or exceed association goals. Additional administrative duties include data maintenance, transactional processing, report/paperwork generation and reception desk coverage.
A minimum of 2 to 3 years of customer service experience is required. Telephone sales experience is a plus. The ideal candidate must be proficient with Microsoft suite of Office applications. Experience with Fonteva/Salesforce or similar records management software is a plus. The candidate must have excellent organizational and interpersonal communication skills.The NYSBA offers an excellent salary and benefit package. A hybrid office/remote schedule may be available.