Member Relationship Specialist (2B) -Vineyard Financial Health Center - Credit Human

We are seeking a Member Relationship Specialist for the Vineyard Financial Health Center

This level of work uses good, individual judgment, analysis, and decision-making in assessing & overcoming obstacles to produce outputs. Accumulates data from which to draw conclusions, listens to evaluate and determine needs. It involves dealing one-by-one with concrete situations as they arise and diagnosing a problem from a multi-factor model. Offering an optimal solution taking into consideration multiple variables to enable additional opportunities to be realized while also considering immediate cause and effect impacts and associated impacts of up to 6 to 9 months in length.

If you have exceptional listening, verbal communication, good written communication, and problem-solving skills, you should apply right away!

Highlights:

• Embodies sincere empathy for our members and displays a deep passion for helping our members achieve financial health
• Actively leverages multiple established community partner relationships by supporting the partner's values and mission through service, volunteer, or engagement opportunities
• Participates in cross-functional project team environments
• Working effectively and cooperatively with full commitment to tasks assigned by their manager
• Thoughtfully and thoroughly plans and prepares for upcoming meetings with members to ensure high-quality, high-value, high-yield interactions
• Consistently follow through with deliverables for community partners

Experience:

    Required

• 3 years of face-to-face interaction experience

Education:

    Required

• High School Diploma or Equivalent

    Preferred

• Baccalaureate degree desired

Skills & Knowledge:

    Required

• Exceptional listening skills
• Exceptional verbal communication skills
• Good written communication skills
• Good problem solving skills

Schedule: Monday-Friday, 8:30 am-5:30 pm (hours vary depending on location), Saturday 8:30am to 12:30pm and occasional community events before or after posted hours

Level of Work: 2B

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page atwww.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Retail