Member Experience Representative - Town and Country Credit Union

We're hiring a Member Experience Representatives in Fargo, starting pay $17.00+ per hour or higher based on experience + an additional $5.00 per hour for Saturday shifts.

What the Role Entails

If you believe strong customer service is just as important over the phone or online as it is in person, we want to talk to you. We're hiring a Member Experience Representative who will be responsible for handling and resolving a wide variety of member service inquiries including but not limited to account statements, account balance, payments, transfers and all electronic services in a prompt, warm and courteous manner via various channels including phone, email and others. The Member Experience Representative will complete and maintain all related reports, records and files needed to document these inquiries and support all functions within the Contact Center.

What we're looking for

We're looking for a problem-solver who has a professional demeanor with knowledge of data processing and a desire to maintain good business relationships with members. The Member Experience Representative will ensure that all functions are efficiently, effectively and accurately performed in accordance with our policies and security procedures and keep the Lead Member Experience Representative informed of area activities and significant problems. The Member Experience Representative must be a team player and active listener who can identify member needs, as well as have a willingness to gain product knowledge and achieve goals. A two-year college degree or equivalent experience is required with a minimum of one year related experience at a financial institution or other cashier function preferred. Those with contact center experience preferred, as well. This person must have excellent oral and written communication skills, interpersonal skills and personal computer/keyboarding skills, as well as the ability to work with numbers. We are looking to fill a shift between the hours of 7am - 7pm, Monday - Friday with a rotating 8am - 2pm Saturday shift. If this sounds like a good fit for you, apply today!

What it's like to work at Town & Country Credit Union

We're a team of about 160 employees spread across 10 branches in Fargo, West Fargo, Minot, Kenmare and Stanley. We're on a mission to positively impact our members, our employees and our communities through offering some of the best products around coupled with great member service, generous employee benefits, and giving back to our communities. We work hard to foster a positive and exciting work environment that provides our employees with new challenges, advancement opportunities and continuing education.

Working at Town & Country Credit Union comes with a number of benefits for full and part-time positions including:

1. Competitive compensation
2. $5 additional hourly pay for Saturday shifts for non-exempt staff
3. Paid holidays
4. Generous paid time off
5. "Dress for your day" dress code
6. Health, dental and vision insurance
7. Life and disability insurance
8. Flexible spending program
9. 401(k) with employer contributions
10. Paid volunteer time
11. Tuition reimbursement
12. YMCA Corporate Membership Discount

Town & Country Credit Union is an Equal Opportunity Employer. Click here to learn more: https://www.townandcountry.org/careers