Member Consultant (Universal Agent) - multiple locations in Georgia at Georgia United Credit Union

CAREER OPPORTUNITY

Georgia United Credit Union is a full-service financial institution founded in 1958.  As an organization that is committed to service, our vision is to become the financial institution and employer of choice by consistently exceeding our member and team member expectations. 

We are seeking full-time Member Consultants (Universal Agents) to work (Monday – Friday) schedule.  Multiple locations available. Responsible for initiating consultative conversations with members to serve and anticipate individual financial needs. Performs a broad variety of services to advise members on Credit Union products and services.  Ensures a well-hosted member experience while working to meet or exceed the Credit Union’s mission and objectives.  Actively builds long-term member relationships to enhance financial wellness and positively enrich the lives of members and the communities we serve. 
Occasional local travel to other locations may be required.

Responsibilities:

• Identifies, recommends, and promotes products and services to build a financial relationship in alignment with the Credit Union’s business strategy. Counsels’ members regarding money management and financial matters.
• Presents and explains Credit Union services and products to members.  Performs daily member services, such as opening and closing accounts, and account research. 
• Resolve member account discrepancies by performing file maintenance and account changes as needed. Assist with the escalation of complex transactions when required.
• Demonstrates awareness and willingness to achieve Credit Union, branch, and individual goals. Recommends appropriate products and services to meet or exceed these goals, using consultative conversations to assess the member’s needs.
• Interviews and gathers preliminary documents to originate, process, and close consumer loans.
• Evaluates and verifies loan application and credit criteria. Computes debit ratios and verifies employment and income.  Determines value of collateral and recommends loans for approval. Notifies applicants of loan decisions and requests additional information, if required.
• Coordinates and processes closings. Ensures that each loan is promptly and properly prepared, documented, processed, and disbursed in accordance with the Credit Union’s loan quality standards.
• Assists in servicing loans by processing items such as payoffs, refinances, loan workout arrangements, address changes, payment extensions, collateral releases, and payment due date changes.
• Welcome and direct members visiting the branch, creating a positive member experience from start to finish.
• Processes transactions that cannot be completed through automated channels in the branch. Maintains a balancing record that meets established standards for transactions performed. Assists members who are performing transactions in the ATM+ machines at the branch.
• Completes branch operational duties, including ensuring branch security procedures are followed, assisting with monthly branch audit responsibilities, assisting with the internal review checklist, and compiling reports as required.
• Assists with controlling branch cash, including balancing cash drawers, the branch vault, cash recyclers, cash orders, and balancing the ATM+’s, as required.
• Ensure members are informed of credit union technology services and offerings. Assists members with trouble shooting technology related transactions and issues.
• Identify and report/escalate potentially fraudulent activity, keeping their manager informed of activities and significant concerns, while maintaining member information and privacy
• Responsible for projecting and maintaining the credit union’s professional reputation with members by adhering to professional standards of conduct. Always adhere to credit union guidelines and policies.
• Complete special projects, and other duties as assigned.
• Promotes and establishes strong, positive, and productive working relationships within the organization through commitment to the company’s purpose, mission, and core values.

Qualifications:

• High school diploma or general education degree (GED) required.
• At least one year of experience in a service-oriented role.
• Previous cash-handling experience in a financial institution is preferred.
• Must meet the qualifications necessary for NMLS registration to meet the requirements of the SAFE Act.
• Currently has notary license or must be able to obtain license as part of standard job duties.
• Strong math skills preferred.
• Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.

We offer competitive compensation and a multiple-option benefit package including health, vision, dental, basic and optional life, short and long-term disability, paid time off, annual time off, service days, Traditional and Roth 401(k) plans and company matching, flexible spending account, HSA and tuition assistance.

All applications for employment must be submitted using Georgia United’s online careers website. Only candidates meeting the minimum qualifications and requirements will be considered for career opportunities.

To apply for opportunities, please visit: https://bit.ly/3xHOQWo 

Georgia United Credit Union is proud to be an Equal Opportunity Employer

Georgia United participates in E-Verify