Member Concierge - Plaistow YMCA - Plaistow Community YMCA

Member Concierge staff help create a welcoming atmosphere for members and guests by building relationships and providing excellent customer service as the first stop for individuals entering a YMCA facility. On a typical day, you will manage the needs of the welcome center including offering courteous, professional, and friendly support to members and guests as they get connected to facility and program offerings. You will be responsible for phone and in-person interactions, handling issues or concerns professionally and discretely, and ensuring risk management and cleanliness goals are consistently met. This position requires a genuine interest in people and the ability to build relationships with our members to effectively develop a sense of deep connection and ownership to the Y.

To thrive in this position, you work efficiently in a fast-paced environment and multitask seamlessly while responding appropriately to member inquiries. You create authentic relationships and believe in creating an atmosphere that accepts all. This is the ideal position for those interested in pursuing a career in customer service, sales, non-profit organizations, business, or who have an interest in working for an impactful organization like the Y!

In addition to quality work environment our YMCA offers competitive salaries, benefits and professional development opportunities including;

• Free YMCA membership and employee discounts on programs.
  
• Paid training and development.
  
• Advancement and growth opportunities within our seven YMCA locations.
  
• Retirement fund with 8% company contribution (once vested/no match required)
  
• Sick time accrual
  

• Must be at least 18 years of age
• Excellent interpersonal and problem solving skills.
  
• Ability to connect with people of diverse backgrounds.
  
• Previous customer service, sales or related experience.
  
• Basic knowledge of computers
  
• Bi -Lingual is a plus
  
• Multiple shifts are available, we have morning opening at 5:15am, evening closing and weekends.
  

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.