Medication Access Coordinator - CORPORATE

POSITION
SUMMARY

Collaborates with members
of inter-professional team, payers, patients, and families to promote timely
access to medications.  Provides pharmacy benefits
investigation, coordination of financial assistance and facilitation of prior
authorizations, as required.

1. Collaborates with inter-professional team to enhance
   communication, coordinate care, and improve patient satisfaction.
2. Serves as front line subject matter expert on outpatient
   pharmacy services, prescription insurance benefits, and financial assistance.
3. Coordinates with stakeholders to ensure timely access to
   medications.
4. Responds to questions about available services and
   patients’ insurance benefits.
5. Partners with patients to determine most appropriate
   sources for their medication needs and refers patients to appropriate
   programs and resources.
6. Reviews prescriptions with outpatient pharmacies to confirm
   which medications need to be dispensed and provides necessary timeline for
   dispensing.
7. Resolves insurance related issues and
   coordinates prior authorization requirements.
8. Identifies financial assistance (e.g., manufacturers’
   assistance, copay assistance, vouchers) programs to reduce out of pocket
   expenses for patients
9. Exhibits exceptional customer service during interactions
   with patients, caregivers, and other health care professionals
10. Identifies educational gaps and coordinates with
    qualified personnel to ensure that patients’ needs are addressed
11. Monitors program effectiveness through  facilitation of data collection and
    reporting in accordance with established procedures
12. Provides routine feedback with respect to program impact
    and areas for improvement to site and organizational leadership
13. Performs related duties, as required

EXPERIENCE
AND QUALIFICATIONS

• High School Diploma or equivalent,
  required.  Completion of two
  (2) years of college, business or technical school, preferred
• Minimum of one (1)
  year of related work experience including customer
  service and familiarity with pharmacy insurance claims in a pharmacy or
  medical office setting, required.
• Working knowledge of computerized
  systems and third party reimbursement practices.
• Must be organized, collaborate well
  with others, solve non-clinical problems and communicate effectively.
• Microsoft Office competency (Excel,
  Word, Power Point)