Medical Services Officer - Northwest Ambulance

This role contributes to the daily operations of Northwest Ambulance by assisting the administration in completing tasks, supporting supervisory oversight, and ensuring unit coverage as assigned by the Battalion Chiefs. The MSO works closely with the Battalion Chiefs and is responsible for providing daily management and oversight of crews. The MSO must adhere to all relevant laws, regulations, and Northwest Ambulance policies and procedures, while also serving as a role model for exemplary conduct.

· Assist the Battalion Chief with daily operations as required and delegated.

· Be available to assist field personnel with operational issues.

· During large scale events, be familiar with and able to assist the fire department as part of the incident command system.

· Manage any on-duty BBP/ABP exposures.

· Provide support, guidance, and training to field crews.

· Demonstrate leadership through effective communication, problem-solving, and proactive conflict resolution for field crews.

· Cover dispatch issues when the Dispatch Manager is not available.

· Support the management team in organizational changes and participate in their development, implementation, and evaluation to drive overall agency improvement.

· Ensure all field crews comply with company policies and procedures, including housekeeping standards, uniform adherence, response times, safe driving standards, EPCR standards, as well as maintaining a professional attitude and conduct.

· Respond to staffing needs such as sick calls, emergencies, or other issues, and adjust staffing levels accordingly to meet daily requirements.

· Assist in reviewing EPCRs for completion and accuracy, and provide coaching to field crews for improvement.

· Provide insights to support services teams to ensure timely and adequate attention to ambulances, equipment, and buildings.

· Assist in training and evaluating new hires.

· Assist as needed in maintaining proper and accurate supplies for all units and facilities.

Maintain constant communication with leadership and complete detailed daily pass downs for smooth shift transitions.

Requirements

Excellent verbal and written communication skills.

Outstanding interpersonal and customer service skills.

Exceptional organizational skills and attention to detail.

Proven ability to manage time effectively and meet deadlines.

Strong analytical and problem-solving skills.

Effective supervisory and leadership abilities.

Ability to work independently, make sound judgments, and remain calm in stressful situations.

Capability to prioritize tasks and appropriately delegate them.

Ability to perform well in a fast-paced and occasionally stressful environment.

Aptitude for analyzing and interpreting complex social situations when handling field crew complaints.

Proficient in Microsoft Office Suite and job-related software such as ESO, Blink, Logis, OpIQ, etc.

Education and Experience:

At least 3 years of experience in EMS preferred.

Prior management experience preferred.

NIMS 100, 200, 700 certifications preferred.

Must possess and maintain a Washington State DOH Emergency Medical Technician certificate.

Physical Requirements:

Must be able to lift up to 75 pounds at times.

Position requires varying times sitting; either driving or carrying out tasks at a desk.

Position requires full range of motion. Movements include but are not limited to: standing, kneeling, stooping, reaching, pulling and pushing, lifting, and grasping.

Benefits

What you can expect from us:

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.

Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.

We understand the importance of work-life balance, which is why we provide paid time off to help you recharge, spend time with loved ones, and pursue personal interests.

To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.

We offer the opportunity to complete continuing education to maintain your certification. No need to find independent CE credits! Work through competencies set forth by the county, and utilize on-staff evaluators to sign you off on your psychomotor skills assessments.

Wages:

MSO wage scale $29.45-$40.54 DOE