Medical Secretary, Lead - University of Maryland Medical System

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine. 

1. ACCOUNT AND DATABASE MAINTENANCE: Demonstrates an understanding of systems and can troubleshoot problems and issues. Responsible for maintaining complete and accurate accounts to ensure database integrity and timely claims processing.
2. BILLING RESPONSIBILITIES: Collects and batches physician encounter forms and hospital charge tickets. Checks for missing charges by reviewing daily schedule and batches daily work and sends to physician billing office. Collects co-payments, schedules follow-up tests and appointments as appropriate.
3. FRONT DESK OVERSIGHT AND TRAINING RESPONSIBILITIES: Cross-trained in all front-desk duties to provide cross-coverage as needed as well as, assists in on-the-job training of new hires and existing staff.
4. PRIMARY CARE OFFICE REGISTRATION: Facilitates an efficient and professional registration process through the attainment of demographic and financial information,via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• High School Diploma or GED (Required)
• Vocational / Technical Degree (Preferred)

Work Orientation & Experience: 2 - 4 years experience and knowledge of physician office/clinical care center routines and a basic understanding of the organization, medical procedures and terminology (Required)

Skills & Abilities: Ability to: a) handle multiple tasks simultaneously; b) communicate effectively and professionally with patients, medical staff, and team members; c) maintain confidentiality with patients and team member information; d) communicate effectively, orally and in writing; e) answer multi-line phones; and f) work independently, use critical thinking skills, and take initiative in achieving departmental goals; g) maintain professionalism at all times. Demonstrated skills in: a) computer literacy to include word processing, database and spreadsheets in Microsoft Office Professional software; b) customer service; c) attention to detail with follow-through; and d) strong organizational skills.

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: $19.76 - $27.85
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide