Medical Scheduler - MES Solutions, Inc.

Overview

MES Solutions is seeking a Medical Scheduler at our Saddle Brook, NJ office (onsite).

Do you have experience with the medical and/or legal industry? If so, our Medical Scheduler may be the role for you! 

The ideal candidate as a Medical Scheduler (internally known as a Scheduling Coordinator) is someone who will take pride in strong customer service, having to schedule and coordinate appointments with clients, physicians and examinees. If you are a naturally high producer with a strong sense of urgency, then this position might be for you.

This role is a full time position with a standard work schedule Monday-Friday 8:30am-5pm. 

Responsibilities

• Schedules examinations through IME Centric or office specific system database.
• Schedules and confirms appointment dates and times with physicians' offices.
• Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Coordinates with the client to obtain required medical records prior to examination. 
• Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.
• Prepares and sends exam notification letters daily.
• Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred.
• When required, responsible for ensuring prompt pre-payment for services issued. 
• Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
• Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information. 
• Provides support and/or coverage to satellite offices as needed.
• Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.
• Processes mail, deliveries and shipments as needed.
• Participate in various educational and or training activities as required.
• Perform other duties as assigned.

Qualifications

Medical Schedulers come from all different backgrounds including customer service, sales support, clerical, secretary, administrative assistant, receptionist, call center, retail and more! 

REQUIREMENTS:

• High school diploma or equivalent required.
• A minimum of one year related experience; or equivalent combination of training and experience. 
• Experience in a medical office preferred.
• Ability to handle multiple phone lines with heavy call volume.
• Ability to operate computer, fax, copier, scanner, and telephone
• Must be able to multitask.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.

ABOUT US: 

MES Solutions, a respected pioneer of the independent medical examination (IME) and peer review services industry, is setting the standard for independent review services nationwide. We handle evaluations for a variety of property and casualty insurers, self-insureds and third-party administrator’s business lines such as: automotive, disability, liability, group health, long-term care, FMLA and workers' compensation.  IME and Peer Review services play an important role in evaluating the appropriateness, medical necessity, cost, as well as certification of requests for care.  IME services and Peer Review services are provided by MES Solutions, accredited by URAC for CORE Organizational Quality, and MES Peer Review Services, a URAC accredited Comprehensive Independent Review Organization,­ respectively. 

MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

MES offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.