Medical Records Clerk - LifeLong Medical Care

Overview

Come join a dynamic care team at LifeLong Medical Care. We are looking for a Medical Records Clerk at our East Oakland Health Center. The Medical Records Clerk is responsible for implementing day-to-day Medical Records assignments and assuring timely response to the provider team. Under general supervision of the Medical Records Lead, the Medical Records Clerk is responsible for the maintenance of patient medical records, implementation of systems for the retrieval of medical records and for supporting effective department workflow.

This is a full time, 40 hours/week, benefit eligible position. 

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $20 - $21/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

• Scan/upload medical records/reports into EHR.
• Responds to written requests for patient information and calls from other facilities.
• Receives daily incoming mail & fax distributes as needed to appropriate recipients.
• Manages retrieval of charts from storage, purges charts and manages storage of purged charts.
• Copying patient records requests and/or complete records requests from outside sources, adhering to timelines for completion.
• Tracking all paperwork dropped off by patient and assuring all paperwork is returned to patient within the time frame.
• Other duties as assigned by Medical Records Lead or Center Supervisor.

Qualifications

• Ability to prioritize work and ability to multitask.
• Ability to read and comprehend instructions, procedures, and emails
• Strong clerical and computer skills, experience with practice management systems.
• Excellent internal and external customer service skills and ability to maintain a positive attitude under pressure.
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements          

• High school diploma or GED.
• One year experience in medical records.
• One year experience using electronic health records system.
• Knowledgeable in basic medical terminology.
• Proficient in Microsoft office suite.

Job Preferences              

• Community Health Care setting.
• Epic Systems EHR a plus.
• Bilingual English/Spanish.