Medical Receptionist - Tandym
New York, NY
About the Job
A federally qualified health center located in the Manhattan is actively seeking a dedicated and diligent professional to join their staff as their new Medical Receptionist. In this role, the Medical Receptionist is responsible for patient greetings, appointment scheduling, registration, insurance verification, and follow-up calls. They support provider communication, maintain a safe environment, assist with training, and contribute to department operations.
The Medical Receptionist:
Responsibilities
- Follow department protocols to maintain a clean and safe environment
- Provide age-appropriate, holistic communication and assess patient needs
- Recognize and de-escalate disruptive behavior, maintaining a calm waiting room
- Ensure thorough, concise, and timely documentation and communication with medical staff
- Assist in coordinating services with medical staff, nursing, and other departments
- Respond effectively in emergency situations
- Stay current with clinical skills and complete internal/external referrals and document scanning
- Assist in orientation and training of new staff, volunteers, and students
- Participate in committees, follow policies, and engage in community events to promote the health center's mission
- Collect patient satisfaction surveys and assist with data reporting
- Maintain equipment and manage medication delivery and appointment reminders
- Monitor provider schedules and troubleshoot as needed
- Communicate effectively, demonstrating tact, sensitivity, and professionalism
- Adhere to HIPAA guidelines and ensure patient confidentiality
- Understand and follow the Mission Statement, policies, and legal requirements
- Perform additional duties as assigned
Qualifications
- High school diploma or GED
- Basic computer skills and knowledge of programs
- Experience with EHR, ECW, ePaces, ETO preferred
- One year of experience in a Medical/Surgical clinic environment preferred
Source : Tandym