Medical Receptionist - ProMed Staffing Resources

JOB DESCRIPTION Job Title Medical Receptionist Department Health Services & Wellness Center Classification Non-Exempt Date Developed November 2017 Date Revised February 2019 Reports to VP, Health and Wellness PURPOSE OF POSITION The Medical Receptionist is responsible for direct patient contact, including initial greeting, patient appointment scheduling, registration, insurance verification, communicating data to provider & staff, sending referrals, re-calling patients for follow-up appointments. Competent in performing the following functions appropriate to the age of the patient, maintains a safe and clean care environment, quality improvement, assists in the training of the new students and volunteers. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission and objectives of Covenant House and performs other duties as requested. DUTIES AND RESPONSIBILITIES (Responsibilities to include but not limited to the following) Demonstrates the ability to provide and assure the carrying out the established medical receptionist procedures utilizing department protocols, and assuring the maintenance of a safe clean environment. Provides holistic, age appropriate communication demonstrating the ability to assess patient and situation needs. Ability to recognize and de-escalate disruptive behavior. Demonstrates ability to maintain a calm environment in the waiting room. Demonstrates thorough, concise and timely documentation, shift reports and verbal communications. Communicates pertinent patient information and unit information to medical providers, clinic staff, and other appropriate persons while maintaining client confidentiality. Assists in the coordination of services with medical staff, nursing staff, other departments as well as other providers. Responds rapidly and effectively during emergency situations. Maintains own clinical skills staying current in latest computer programs and processes. Completes internal and external referrals and scans documents into medical records. Completes annual competencies. Assists in the orientation of new personnel, volunteers, and students. Serves on committees and attends meetings actively participating. Follows and assists in the implementation of policies and procedures. Participates in community events to promote the mission of the health center. 05.15.19 Assists in the collection of patient satisfaction surveys, collating the data for monthly reports. Assists in maintaining equipment. Prepares monthly patient appointment data reports. Receives medication delivery and assures distribution to resident floors daily. Sends appointment reminder lists to staff on resident floors daily. Monitors provider schedules and troubleshoots as needed. Self-motivated and able to make decisions independently keeping all clinic staff and others informed and supporting Covenant House philosophy. Able to prioritize and manage time efficiently. Communicates with others (verbally and in writing) in an appropriate and timely manner, demonstrating tact, sensitivity, and ability to deal with people beyond giving and receiving instructions. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations. Understands and abides by CHNY Mission Statement, Five Principles, policies and procedures and is knowledgeable; complies with federal, state, and local laws that govern business practices as well as all accreditation standards that apply to the position. Perform other duties as assigned and needed. Management and Leadership Always upholds CHNY's mission, vision and principles, standards of conduct, policies and procedures. Performs other duties as assigned and needed. SUPERVISORY DUTIES This position does not supervise any other position. KNOWLEDGE, SKILLS, & ABILITIES Education & Experience High school diploma or GED. Basic computer skills and knowledge of programs. Experience with EHR, ECW, ePaces, ETO preferred One year experience in a Medical/Surgical clinic environment preferred. Knowledge/Skills Good verbal and written communication skills. Motor coordination and manual dexterity required. Adaptable to changing work schedules and patient needs. INITIATIVE AND JUDGMENT/ATTENDANCE AND RELIABILITY Independently recognizes and performs duties that need to be done without being directly assigned. Establishes priorities; organizes work and time to meet them Recognizes and responds to emerging priorities, accepts changes and new ideas Has insight into problems and the ability to develop workable alternatives. Responds to supervision, coaching and constructive criticism in a positive manner. 05.15.19 Adheres to attendance and punctuality requirements per policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness. Observes all policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, breaks and other related policies). Ability to professionally communicate and relate well with all levels of personnel (individuals, peers, customers and related professionals). Dedicated to the mission of Covenant House. WORK ENVIRONMENT/ PHYSICAL DEMANDS High concentration. Frequent interruptions. Moderate noise level. Frequent standing, walking, bending and lifting (up to 20 lbs.). Frequent sitting for periods of time at a computer workstation