Medical Receptionist - PrairieCare

We are a psychiatric healthcare system, dedicated to providing mental healthcare for all, with seven locations in the Minneapolis/St. Paul metro area, and two additional sites located in Rochester and Mankato. With a robust benefits package, career advancement opportunities, and great workplace culture, we value our employees and the work they do each day for our patients and families. Our services span the full continuum of care for patients, with a variety of roles and opportunities for job-seekers looking for more than a job, but a place where you can grow in your career.

Hours for this role are Monday - Friday, 730a-4p

Provides a welcoming and supportive experience for all patients, families, visitors, and staff. Carries out all administrative/clerical activities required to maintain continuity and organizational support across sites.

Responsibilities and Accountabilities:

• Optimize provider schedules and patient satisfaction with efficient scheduling/rescheduling.
• Answer/transfer calls and voicemails appropriately, greet patients/families/guests/staff in a customer-friendly, professional manner.
• Maintain a clean and welcoming waiting space for patients and guests.
• Review and obtain appropriate forms and identification for patient appointments.
• Distribute incoming and outgoing correspondence including email, mail, and faxes.
• Collect copays due at time of check-in.
• Process Release of Information forms.
• Assist patients by troubleshooting for any telehealth appointment issues.
• Ensure daily, weekly, and monthly reports are appropriately addressed in a timely manner.
• Assist with admissions process by contacting families and preparing materials.
• Responsible for completing inventory as needed.
• General administrative/clerical duties to support program, such as: data entry and scanning, responding to requestes, updating calendars for providers, and other tasks as needed.

• Requires a high school diploma or equivalent (GED)
• 1-2 years’ experience in healthcare support preferred
• Must have excellent customer services skills.
• Ability to processes charts and related documents with concrete variables in standardized situations and apply problem solving techniques to those situations that go beyond this scope
• Strong computer skills using Microsoft Office products including Outlook and Word.
• Ability to manage multiple projects
• Ability to maintain confidentiality is essential.

PrairieCare is a psychiatric healthcare system experiencing rapid growth in the Twin Cities and southern Minnesota. With multiple sites across the metro, including locations in Rochester and Mankato, PrairieCare has quickly grown to become one of Minnesota’s largest providers of mental health services to children, adolescents, adults, and their families.

PrairieCare does not discriminate against any person based on race, color, national origin, disability, or age in admissions, treatment, or participation in its programs, services, activities, or employment. PrairieCare is an Affirmative Action Employer/Equal Opportunity Employer supporting Veterans, Disabled, and other protected individuals and is committed to a diverse workforce.

PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability.  Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email hr@prairie-care.com for assistance.

Offers of employment from PrairieCare are conditional and contingent upon successful clearance of all background studies.