Medical Receptionist - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.

The Medical Receptionist is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions. 

Work Hours: Monday - Friday, 8am to 5pm

Location: 208 CRYSTAL GROVE BLVD. Lutz, FL 33458

Primary Responsibilities:

• Accurately and professionally handling all front desk operations including answering phones, greeting patients, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments, patient registration, insurance verification, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel

• Greets patients as they arrive and manages 15 minute wait time

• Complete check-in and check-out tasks to include insurance verification, and copy required documents

• Collects co-payments, co-insurance, and deductibles and issues receipts

• Works daily reports, No Show reports, and other designated administrative reports according to office procedures

• Processes walk-in patients and visitors

• Manages medical records (maintains, files/scans, prepares for schedule)

• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc

• Handle resolution/inquiries from members and/or providers

• This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone

• Performs clerical duties as directed

• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED or higher

• 1+ year of Experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

• 1 + year experience with EMR computer applications

• Intermediate proficiency of Microsoft Excel, Word, Outlook and PowerPoint

Preferred Qualifications:

• 2+ years of customer service experience

• Bilingual Spanish/ English
• Working knowledge of medical terminology  

Soft Skills:

• Strong communication and customer service skills both in person and via phone
• Ability to multi-task and work at a fast pace with accuracy

For more information on our Internal Job Posting Policy, click here. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 

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