Medical Receptionist - Mercy Medical Center

Overview:

The Women’s Center in Lutherville is looking for a dedicated individual looking to make a difference in women’s healthcare. The Women’s Center is home to The Gynecology Center, The Breast Center, and the Center for Plastic and Reconstructive Surgery. The ideal candidate would provide general administrative assistance to various specialty physicians in an outpatient setting within our hub site location. On occasion, this candidate will also be expected to perform other key job functions that may align with Medical Assistance, Surgical Coordinating, etc.

 

The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager/Director/Assistant Director, which include, but are not limited to: Scheduling patients, answering phones, scanning medical records, triage patient phone calls for severity/importance, collection of insurance information and verification or benefits, charge entry and payment posting. The ideal staff member must demonstrate knowledge of the basic job principles and willingness to learn. In addition, the staff member must also demonstrate competency in applying these principles when providing individualized care to specific patients. Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. 

Responsibilities:

 

Responsibilities: 

 

The role requires knowledge of both front and back office procedures. Duties include but are not limited to:

 

• Greeting Patients in a Friendly Manner
• Checking in Patients
• Verifying Insurance
• Collecting Co-Payments and Outstanding Balances
• Checking out Patients
• Answering/Triaging Phone Calls
• Ensuring Voicemails Are Checked and Answered within an Appropriate Time Frame
• Completing Insurance Precertification When Necessary
• Maintaining Inventory
• Surgical Coordinating
• Obtaining Patient Charts
• Documenting Basic Patient Assessments
• Assisting Providers with Exams and Other Needs
• Stocking Exam Rooms
• Other Duties as Assigned

 

Qualifications:

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
• High School Diploma or GED
• A minimum of one year experience is preferred ain the customer service realm, whether it be in healthcare or other businesses that work with the public.

• License Requirements:
• N/A

• Certification Requirements:
• CPR-preferred

• Age Specific Care Provided For:
• Adolescents
• Adults
• Geriatrics

• Knowledge, Skills and Abilities:
  • Microsoft Word, Power Point, Excel
  • Microsoft Outlook
  • Epic 
  • Performance Manager/NetLearning
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

• Other Requirements:
• Adapt to the changing needs of the organization, its patients and the market.
• Actively contribute to a positive, congenial working environment.
• Actively contribute to enhancing patient experience.
• In the event of a staffing shortage, candidate may be required to travel to satellite offices.

Min:USD $17.83/Hr.Max:USD $26.75/Hr.Benefits:

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement:

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.