Medical Receptionist; Level II - TD THERAPY SERVICES, LLC

We pride ourselves as being an exceptional therapy clinic where our clients come first. We are currently accepting applications for the position of Medical Receptionist II, in our busy therapy clinic in Pocatello, ID located in the Bingham HealthCare Sports and Orthopedic facility. 4+ years experience in a medical front office setting and insurance verification proficiency required.

Roles

• Coordination and scheduling for Physical Therapy services
• Establish and maintain front office relations with other therapists, receptionists, nurses, etc. 
• Coordination of benefits; Insurance Eligibility and Authorization
• Processing patient health information and chart management 
• Clinic flow and organization  

Core Values

• We treat people great
• We are humbly confident
• We are one team
• We elevate ourselves and others
• We own it

The medical receptionist keeps the clinic flow running smoothly by handling a variety of tasks that involve strict attention to detail. They are able to juggle schedules and frequently schedule successive appointments for multiple therapists while making adjustments accordingly. They are problem-solvers and trouble-shooters. They are the gate-keeper of collecting pertinent information from patients and doctors' offices in a timely and accurate manner while maintaining a high focus on client satisfaction.

• Full-time; Monday-Friday between the hours of 8:00 am - 5:00 pm
• Out-patient Clinic Setting; Physical Therapy Team in Pocatello. Also supporting our clinic at Bingham Memorial Hospital in Blackfoot, Id. 
• Benefits available after 60 days; Medical, Dental, Vision, Vacation, Holidays, Sick, etc.

Skills we are looking for: 

Mental Capacity (skills, learned abilities, training, experience, knowledge)

• Previous experience working in a medical clinic and efficiently scheduling multiple providers;
• Strong knowledge and experience with insurance verification and eligibility.
• Word, Excel, PowerPoint, Gmail, Zoom proficiency.
• Exceptional skills with organization and multitasking 

Physical Capacity

• Stamina, ability to focus and work at the computer for long periods of time
• Bring positive energy every day
• Engage in tasks to keep a clinic organized and support therapy team 

Emotional Capacity 

• Provide exceptional service and response to internal and external customers
• Go out of your way to help and serve others
• Contribute to a culture of accountability
• Work independently
• Adapt your approach to resonate effectively with diverse audiences
• Be flexible and ready to pivot
• Readily admit mistakes and ask for help
• Actively participate and speak up
• Say what needs to be said, when it needs to be said, with love and respect
• Engage with others in a bright, warm, engaging way

Time Capacity (available time+ self-discipline to use time effectively)

• Complete assigned projects and other work on time
• Time management, productivity, and efficiency for yourself and the team
• Commit to 40 hours each week to complete tasks, manage clinic, and support manager and therapy team