Medical Receptionist- Jonathan Lax Treatment Center - Philadelphia Fight

Philadelphia FIGHT

Jonathan Lax Treatment Center

Medical Receptionist Job Description

We are seeking a passionate and motivated Medical Receptionist to join our team! The Jonathan LAX Treatment Center offers compassionate, culturally competent, integrated, patient-centered medical care, and social services to people living with HIV. We see patients from all walks of life and our team of dedicated providers works to address the unique needs of each individual. Our goal is to provide comprehensive care to all patients in a "one-stop-shop: setting. Inclusivity and respect for the dignity of our patients is at the center of all that we do here at FIGHT.

Qualifications: The Medical Receptionist must have a minimum of 2 years of experience in an outpatient primary care medical setting, experience in an FQHC front desk setting is preferred. Must be able to demonstrate judgment, patience, integrity, organization, and prioritization in a multi-task environment. Needs to have attention to detail, dependability, listening and communication skills, and flexibility. Must have cultural competency. Bilingual (English/Spanish) preferred. Other qualifications include but are not limited to:

• Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma would be helpful.
• Needs to be competent in the use of Electronic Medical Record Systems.
• Ability to handle stressful situations while providing exceptional customer service and ability to display non-judgmental attitude.
• Ability to remain solution-focused and respectful in all interactions with staff, co- workers, vendors, and clients.
• Excellent problem-solving and conflict resolution skills.
• Knowledge of de-escalation methods or willing to be trained in these methods.

Responsibilities include:

Medical Reception:

1. Provide coverage for Medical Receptionists, Call Center Representative, Medical Records and Referrals team.
2. Ensures accurate patient insurance eligibility checks are performed on a consistent basis.
3. Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients.
4. Review schedules to ensure insurance eligibility prior to patient appointment and ensure patient records are complete.
5. Work closely with the Practice Manager to handle patient complaints and follow through the patient complaint process to ensure an excellent customer service experience.
6. Ensures that procedures are followed in order to request and collect all appropriate fees at check-in.
7. Ensure timely completion of scanning.
8. Take initial patient complaints. Complete follow up on patient complaints that are generated from front desk interactions.
9. Ensure hospitality is operating appropriately according to all policies and procedures.
10. Ensure proper receipt of patient payments.
11. Perform all functions of the Receptionist/Scheduler as needed.
12. Maintain patients' and visitors' privacy and confidentiality. Treat all (staff, patients and guests) with courtesy and respect.
13. Greet Patients and visitors.
14. Answer and triage phones calls.
15. Check-in patients which include but not limited to the following:
    • Collecting paperwork
    • Updating demographic information
    • Verifying insurance and pharmacy of preference
    • Collecting payment and explaining sliding fee schedule
    • Kiosk updates
    • Enrolling into patient portal
16. Schedule, change, and cancel patient appointments using electronic practice management program.
17. Scan medical records to the electronic medical record system.
18. Manage waiting room by ensuring that all patients are processed appropriately.
19. Generate referrals and prior authorizations to outside medical providers and insurers.
20. Confirm next day appointments.
21. Pre-certify insurance for the next week's appointments.

Other Duties:

1. Add, update and terminate alerts.
2. Assist in maintaining a calm atmosphere in waiting area.
3. Ensure package delivery process is followed.
4. Allow clinic access to staff, guests, and patients and identified delivery personnel only. Log and report any unusual activity.
5. Assist in de-escalation efforts when patients or visitors become upset or agitated.
6. Attend all required staff meetings (once weekly) and participate in daily huddles.
7. Communicate with team members in a professional and respectful manner.
8. Work in compliance with all medical policies.
9. Work in compliance with standards such as VFAR, OSHA, HIPAA, HRSA, CLIA and funding body regulations.
10. Demonstrate commitment to clinical care and confidentiality.
11. Report all concerns, in a professional manner, to the practice manager and/or medical director.
12. Contribute to process the practice's process and quality improvement goals.
13. Demonstrate professionalism in all interactions with patients and co-workers.

Other: Initial probationary period is three months. Performance of other tasks may be assigned on an as-needed basis.

Salary range: Competitive; Hourly

Travel Requirements: Minimal local travel required between Philadelphia FIGHT Health Centers.

Work Hours: 40 Hours/Week (M-F 9:00am - 5:00pm); Occasional early mornings as needed, extended evening hours

Philadelphia FIGHT requires proof of completed COVID-19 vaccination series for all new employees hired. Medical and religious exemptions will be honored consistent with EEOC regulation.

FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution.

We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds.

To apply: https://www.fight.org/careers/