Medical Receptionist - Duly Health and Care

Location: Hoffman Estates

Hours: Monday/Wednesday 8:00am-4:30pm, Tuesday/Thursday/Friday 12:00pm-4:30pm, Saturday 7:30am-2:00pm. 

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations.  We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning.  We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• A culture committed to Diversity, Equity and Inclusion (DEI) and Social Impact

Are you ready to challenge the expected to deliver the extraordinary?

Responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and Duly Health and Care Confidentiality Policy. Ensures clear and timely communication including patient appointment status to clinical departments. Assist in overall department work that may include overflow from other specialty departments and/or locations.

The Journeys and Adventures that Await  

• Check-in/Greeting Patients/ Patient Scheduling
• Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience
• Check in and schedules appointments, following standard specialty protocol 
• Answers multiple lines to fulfill patient needs over the phone
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Cross-train and help as needed in other departments
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen appropriate specialty patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled same day and working schedule to remove "road blocks"
• Daily monitoring of patient scheduling reports
• Exam Preparation
• Review the Daily Appointment Report three to five days in advance for appointment and referral accuracy

The Experiences You Bring  

Level of Education

• High school diploma or GED

Years of Experience

• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This includes regular review of patient survey information, responding to clinical provider or patient concerns, and efficient resolution of RL6 events.
• Results Orientation: Focuses self and other on achieving quality and financial outcomes in a responsive timely manner.
• Integrity Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
• Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting and cultivation relationships. Has keen understanding of industry and trends.