Medical Receptionist, General Surgery (ULP) - UofL Health

University of Louisville Physicians is hiring a Medical Receptionist!

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care. 

Busy multi-specialty surgical practice with multiple locations hiring for front desk position- Duties include signing in and checking in patients- This will include but not limited to collecting and reviewing current demographic information, scanning insurance and ID cards, collecting co-payments and batch reconciliation. Position also includes appointment scheduling, pre-registration duties including phone calls to patients and various other miscellaneous duties.

• Welcomes patients and visitors by greeting warmly and answering or referring inquiries.

• Utilizes Epic, registers patients according to standard procedures
• Responds to our customer’s needs in a way that demonstrates the care, courtesy and respect they deserve. Provides our customers with prompt service.
• Listens attentively to our customers in order to fully understand their needs.
• Our messages to customers and team members should be delivered with courtesy, clarity and care. We communicate pertinent clinical/work status information to employer and other team members as assigned.
• Interacts effectively and in a supportive manner with persons of all backgrounds
• Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times.
• Provides efficient and professional telephone services
• Schedules appointments for patients
• Scans and files administrative and medical information in patient’s medical record
• Maintains forms and office supplies required for call center activities
• Participates in staff and educational meetings.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort to assure excellent patient care and service
• Performs other duties as assigned

• High School Diploma or GED
• Experience with Epic is preferred although not required.
• 1 year medical office experience preferred
• 1 year collection of co-pay and remaining balances experience preferred

KNOWLEDGE, SKILLS, & ABILITIES
• The right candidates for this position must be dependable, professional, flexible and a team player.
• Seeking energetic, motivated candidates.

WORKING CONDITIONS
Working conditions are normal for a health care environment.