Medical Receptionist, General Surgery - UofL Health

University of Louisville Physicians is hiring in General Surgery!

Location: 401 E. Chestnut St.  Louisville, Kentucky 40202

Shift Options: M-F First Shift, Part time

Busy multi-specialty surgical practice with multiple locations hiring for front desk position- Duties include signing in and checking in patients- This will include but not limited to collecting and reviewing current demographic information, scanning insurance and ID cards, collecting co-payments and batch reconciliation. Position also includes appointment scheduling, pre-registration duties including phone calls to patients and various other miscellaneous duties.

• Welcomes patients and visitors by greeting warmly and answering or referring inquiries.

• Utilizes Epic, registers patients according to standard procedures
• Responds to our customer’s needs in a way that demonstrates the care, courtesy and respect they deserve. Provides our customers with prompt service.
• Listens attentively to our customers in order to fully understand their needs.
• Our messages to customers and team members should be delivered with courtesy, clarity and care. We communicate pertinent clinical/work status information to employer and other team members as assigned.
• Interacts effectively and in a supportive manner with persons of all backgrounds
• Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times.
• Provides efficient and professional telephone services
• Schedules appointments for patients
• Scans and files administrative and medical information in patient’s medical record
• Maintains forms and office supplies required for call center activities
• Participates in staff and educational meetings.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort to assure excellent patient care and service
• Performs other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Education:

  • High school diploma/ GED (Preferred)
  • Note: Applicants actively enrolled in high school and at least 17 years of age at the time of employment will be considered

  Experience:

  One (1) year healthcare experience (preferred)

KNOWLEDGE, SKILLS, & ABILITIES
• The right candidates for this position must be dependable, professional, flexible and a team player.
• Seeking energetic, motivated candidates.

WORKING CONDITIONS
Working conditions are normal for a health care environment.

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