Medical Receptionist - FT - Excel Medical Center

Striving for a Healthier Community!

Excel Medical Center seeking high-energy Medical Receptionists (Front Desk) to join us in our mission to provide direct clinical Adult medicine to the underserved community in Philadelphia!

Medical Office Receptionist Job Responsibilities:

As part of our Front Office Team, serves patients by greeting and helping them with intake; scheduling appointments; maintaining records and accounts; interfacing with Medical Assistants, the Office Manager and with Medical Providers/Physicians.

Medical Office Receptionist Job Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, Provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying Provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties;
• answering patients' questions;
• Light housekeeping/maintaining the reception area.
• Ensures availability and accuracy of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating confidential personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Generally some travel flexibility, as required

Medical Office Receptionist Skills and Qualifications:

Bilingual Spanish/English or Haitian Creole/English is a plus!

At least one year customer service experience in a medical office setting, experience in medical office,

knowledge of EMR and insurance verification is a +,

Experience with EMR/Athena is a +

Excellent Customer Service skills required ( patient, caring, helpful...)

Multi-tasking in a very fast-paced, busy office setting

Professional presentation and Ability to be Flexible and adaptable

Great Telephone Skills, ,

Excellent Time Management, Organizational and scheduling skills,

Attention to Detail and strong quality focus