Medical Receptionist ENT/AUD - Florida Medical Clinic

Our Vision is to be the best choice for healthcare in our community

Job Title:                   Medical Receptionist 

Department:              ENT/Audiology

Job Summary:           Manages all traffic at the front check in window. customer service skills, multitasking, bilingual a plus  **1 year of related experience required.**

**PART TIME BUT MAY BECOME FULL TIME**

WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best.  From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
  • Employer Contributions to HSA high deductible plan
  • Discounts at our medical facilities
  • Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service

Essential Functions of the Position:

• Prepares e-chart prior to visit
• Prints encounter form, demographic verification form (DVF), other necessary forms per patient
• Verifies eligibility of insurance
• Ensures referral is present if needed
• Assist traffic at front window
• Manages sign in sheets
• Schedules appointments
• Takes messages
• Assists with medication refill requests
• Handles customer requests or needs
• Assists vendors
• Monitors the lobby for cleanliness and patients in distress

• Completes patient check in processes
• Distributes and collects new patient forms
• Verifies HIPAA and Privacy signatures are obtained
• Confirms photo ID is scanned into Intergy
• Confirms insurance cards are scanned into Intergy and keyed correctly
• Obtains patient signature on DVF at each visit
• Updates patient demographics as needed, including insurance and preferred pharmacy
• Updates work flow event to “check in”
• Notifies MA or nurse when patient is ready
• Records “no show” appointments in the system
• Collects and processes monies due
• Collects co-payment amounts
• Collects patient balance dues
• Balances journal and locks it
• Creates a journal for next day
• Secures deposit and imprest funds
• Addresses Intergy tasks in a timely manner
• Answers phones and assists callers
• Completes the end of day processes
• Reviews unresolved encounters for the day
• Prepares the “no show” letters for broken appointments
• Prints next day appointment schedules
• Empties HIPAA container into the destruction bin
• Logs off Intergy and out of the computer before leaving
• Processes medical record releases as outlined in the authorization
• Submits request for pre-payment of records or forms
• Reviews record releases to ensure appropriate authorizations have been obtained
• Prints required information and copies paper records
• Reviews subpoenas, determine if an appearance is required
• Creates industrial account for the responsible party if needed
• Creates administrative charge for records release
• Documents disclosure in Practice Management System
• Assists traffic on phones
• Makes appointments
• Takes messages
• Assists with medication refill requests
• Handles customer requests or needs
• Assists vendors
• Directs calls to the proper individual

Additional Responsibilities:

• Maintains an organized and clean work area
• Places phones on and off service at the appropriate times
• Directs incoming faxes and mail to correct staff members
• Participates in maintenance of front office supplies
• Sends and accepts special deliveries (UPS, FedEx)
• Performs other incidental and related duties as required and assigned

Physical and Mental Demands:

• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously

Occupational Exposure:

• Low risk exposure to bloodborne pathogens and chemical hazards

Job Qualifications:

• High school graduate or GED equivalent
• Strong customer service orientation
• Excellent telephone etiquette
• Strong team player
• Basic computer proficiency
• minimum 1 year of related experience required

#IND456

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights