Medical Receptionist - UnitedHealth Group

Optum is seeking a Medical Receptionist to join our growing team. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work. 

Southwest of Optum has an immediate opening for a friendly, patient focused and detailed oriented Medical Receptionist to join our team. Medical Receptionist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Working Hours: Monday through Friday a 40-hour work week between the hours of 8:30 am to 5:30 pm.   Rotating Saturday schedule 8:00 am to 2:00 pm. The schedule will be determined by supervisor upon hire.

Location: 2610 Tenderfoot Hill Street, Colorado Springs, CO 80906

Primary Responsibilities:

• Obtain accurate and updated patient information, such as name, address, insurance information

• Perform insurance verification on the date of service

• Obtain patient signatures for required documents

• Upload a valid Government issued state ID of patient and patient insurance cards

• Consistently correct registration work queue errors

• Answer telephone calls promptly and courteously

• Working daily in the claims edit work queue to correct registration errors for submission to insurance companies

• Adhere to the standards identified via Sparq regarding Optum Employee Policies

• Work cohesively with fellow employees to achieve specific team goals

• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements

• Comfortable working in high pace environment 

• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care

• Assure the continuity of care through scheduling and tracking systems

• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations

• Notify clinical staff of schedule changes as they occur

• Comply with administrative policies to ensure quality of care

• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart

• Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed

• Perform other related duties and assignments as required

• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements  

• Work independently

• Performs other duties as assigned
  

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED or higher

• 1+ years of Healthcare or customer service-related experience

• Intermediate computer proficiency including MS Word, Excel and Outlook and the ability to use multiple web applications

• Access to reliable transportation during work hours for job-related tasks 

• Ability to travel 10% of the time for coverage when needed

• Independent means of transportation during work hours for job related tasks

Preferred Qualifications:

• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

• Knowledge of EMR software

• Bilingual in Spanish and English

Soft Skills: 

• Ability to work independently and as a team, and maintain good judgment and accountability 

• Demonstrated ability to work well with health care providers 

• Strong organizational and time management skills 

• Ability to multi-task and prioritize tasks to meet all deadlines 

• Ability to work well under pressure in a fast-paced environment 

• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Colorado Residents Only: The hourly range for Colorado residents is $16.00 to $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 

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