Medical Receptionist (Bilingual English/Spanish) - Sea Mar Community Health Centers

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Medical Receptionist (Bilingual English/Spanish) - Posting #25344

Hourly Rate: $19.25

Position Summary:

On-call Receptionist position available for our Marysville Medical Clinic. The On-call Receptionist may cover Everett, Monroe, Lynnwood Medical facilities as needed for coverage.  The applicant must be flexible and available to work extended hours if needed.  Facility hours are 8 am to 5 pm Monday-Saturday and 5 pm to 9 pm on Thursdays. If you are available these hours, please apply. 

We are looking for customer service oriented candidates who are Bilingual in English/Spanish. Will be responsible for processing patient information, making medical appointments and contacting patients via phone on behalf of Sea Mar, taking messages, etc. The ideal candidate must possess some problem-solving skills and must be able to communicate efficiently with our patients and be sensitive to their needs. Must demonstrate and maintain a high level of work ethic and professionalism as well as be able to multi-task and properly use basic office software.

Duties and Responsibilities:

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. 

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Includes the following, but is not limited to:

• Maintain a clean and healthy work space environment and patient area.
• Responsible for all daily front desk activities to ensure completion.
• Answers the telephone and assists callers.
• Schedules and confirms patient appointments according to the Front Desk Manual.
• Maintains an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role.
• Assists the medical/dental records department in;
• Scanning documents, queuing/indexing, sorting, filing, pulling charts as needed.
• Distributes and screens all incoming and outgoing mail.
• Maintains a 100% Collection rate by collecting patient’s account payments and balances.
• Assists patients in filling out patient registration forms.
• Assists all patients with accessing services to Health Care.
• Informs patients about other Health Centers and community services.
• Accurately enters patient demographic information into the practice management system.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed.
• The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.

Productivity and Quality

• Acknowledge each patient’s arrival inside the clinic with a smile. Offer your assistance. If you are on the phone during their arrival, please let the patient know that you will be with them in a moment.
• You will address each patient by their last name.
• You must answer each call within 3 rings.
• When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting.
• Every call should be answered with, “Good morning (afternoon), Sea Mar Community Health Centers, this is _______, how may I direct your call?”
• At no time should any call be placed on hold for longer than 2 minutes without checking in with the patient.

Personnel and Performance Metrics

• Adhere to schedule and be prepared to provide services by 8am each day.
• Provider services using AIDET skills at all times.
• Complete quality care gaps for 100% of patients treated.
• Provider services to a minimum of ten patients a day.
• Strongly support Follow My Health enrolment.
• Close chart notes within 24 hours of service.
• Must be able to support and maintain an average of 21 patient visits a day for a full days schedule per provider (MD) and an average of 18 patient visits per day per provider (ARNP/PA).

Qualifications:

• Minimum one-year experience in a medical setting and medical terminology preferred.
• Proficiency in Windows, Word, Excel, Computer and typing skills are required.
• Excellent verbal, customer service, and written skills are necessary for this position.
• Good organizational skills are a must.
• Bilingual in English/Spanish is required for this position. 

Education:

• High School Diploma or General Education Degree (GED) required.
• Previous experience in a medical and/or dental setting preferred.
• TB test annually.

Additional Requirements:

• Pre-hire and annual employee health screening required
• Annual influenza vaccine required.  Only exception is for employees with a medical or religious exemption approved by Administration.  Employees with an approved medical or religious exemption must wear a mask at all time during the flu season.

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY. If you have any questions regarding the position, email Gladys Garcia Caro, Front Office Supervisor at GladysGarcia@seamarchc.org  

Sea Mar is an Equal Opportunity Employer

Posted 07/11/2023

External candidates considered after 07/14/2023

This position is represented by Office and Professional Employees International Union (OPEIU).

Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at https://www.seamar.org/jobs-general.html

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