Medical Receptionist - Behavioral Health - Holy Name Medical Center

Description

Medical Receptionist

Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.


A Brief Overview

Functions as a member of the Practice team working in both Front and Back Office Clerical and Clinical services


What you will do

• Answers phone, schedules patient appointments in strict adherence to physician schedule, keeps abreast of physician’s overall routine schedule in order to contact physician with messages when he/she is not in the office. Assures that all messages are communicated accurately
• Greets patients in a friendly and professional manner
• Obtains completed registration forms for each new patient
• Updates demographic profile at each patient visit
• Collects payment for services rendered at the time of appointment and for any past due balances
• Processes requests for patient medical records and/or patient information during office sessions (i.e., patient records, diagnostic test results, other healthcare facilities)
• Reschedules patient appointments as needed (i.e., physician unavailable, delay in appointment schedule, cancellation of physician session)
• Activate and deactivate phone service at the beginning and end of clinic session
• Responsible for reviewing the physician on-call schedule with the phone service at the end of clinical hours (i.e., Monday - Friday and weekend hours)
• Responsible for delivery of messages to staff throughout the day
• Review and/or update patient insurance information
• For managed care patients, follows established protocols for necessary authorizations from the patient for scheduled office visit
• Depending on the practice, may obtain pre-authorization for various procedures ordered by the physician for individual patients, schedules the patient for the service
• Distributes correspondence and patient information from patient medical records in accordance with established policies. Photocopies and processes forms
• Opens, date stamps and distributes mail. Pulls medical record for all diagnostic test results and consults received, attaches mail to the chart for physician review. Performs follow-up required by physician when chart is returned
• May be requested to substitute for other office personnel as trained
• Adheres to Compliance Plan
• Any other assigned duties by physician or manager

Education Qualifications

• High School Diploma or equivalent experience Required

Experience Qualifications

• 1+ years experience Required

Knowledge, Skills, and Abilities

• Medical Terminology and strong customer service skills required (High proficiency)

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.