Medical Receptionist Assistant - Anne Arundel Workforce Development Corporation (AAWDC)

ExpressCare Urgent Care Center is currently seeking flexible and dependable Medical Receptionists with the ability to multi-task in a high paced environment to join our medical team.

$16.50 - 18 per hour, with opportunities for overtime and holiday premium pay. We offer a full benefits package including PTO, SSL and 7 premium pay holidays. Eligible for health, dental and vision (single and family) the first of the month following 30 days of full-time work. 401(k) plan with match available after 1 year. We offer exciting opportunities for growth.

All full-time employees work 3 shifts per week in their marketed area. Our locations are open 7 days a week from 9am-9pm. Open availability and the ability to work weekends and holidays is required. Applicants must be willing to work at any ExpressCare location within 30 miles due to staffing or center emergency or reduction of work.

The Medical Receptionist is responsible to answer and direct calls, register patients, greet patients, and obtain and verify patient information. This role will create and update patient records while maintaining confidentiality and complying with HIPAA regulations. The Medical Receptionist duties and responsibilities include but are not limited to:

· Answers telephone. Relay information about the practice within the limits of practice policy. Routes clinical questions and emergency calls to the clinical staff or provider according to established policy.

· Register patients, including assisting with check in, verifying address, telephone as well as all patient demographics for new and returning patients

· Verify accuracy and maintain confidentiality of patient paperwork and information  

· Office duties including distributing mail, answering emails, and sending a fax

· Verify compatible insurance and collect required documentation 

· Collect and enter patient payments into patient accounting system to include applicable co-pays and outstanding balances

· Check out departing patients

· Scan and attach forms, x-ray reports, EKGs and other medical documents to electronic medical record 

· Maintain a clean waiting room and front desk area

· Assist clinical staff, as needed 

· Performs other duties as assigned

  Medical Receptionist certification, preferred
· Customer service experience, required
· Exceptional demeanor and positive attitude
· Customer service and multi-tasking
· Administrative knowledge
· Medical office experience a plus!
· Must be able to adhere to attendance policy
· Able to work quickly and maintain fast-paced environment
· Must have and have reliable transportation and willing to work at any center due to staffing issue, center emergency or a reduction of work, required
· Excellent written and verbal communication skills
· Ability to work 12 plus hour shifts
· Ability to sit, stand, and walk for longer periods of time
· Ability to lift up to 25 pounds, as needed