Medical Receptionist - International SOS Government Medical Services

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care.

This Position is Contingent with Contract Award – Role is based on the Coast of Africa. 

This post is in support of a US Government Facility on the Coast of Africa. You would have the privilege of working in an environment that offers countless opportunities for career and personal growth. 

This role will be pivotal in supporting US Government operations. You would be part of a close-knit team that embraces challenges and fosters a culture of learning and excellence. Using skills and expertise that you have honed will contribute to the success of future missions. 

The Medical Receptionist would represent International SOS on this US government facility and is responsible for managing the front desk operations of a healthcare facility, ensuring efficient patient scheduling, handling billing and insurance inquiries, and providing excellent customer service while maintaining patient confidentiality and a welcoming environment. This position serves as a critical communication link between patients and healthcare providers, facilitating smooth administrative processes. 

Key Responsibilities:

• Manage appointment bookings, cancellations, and rescheduling to optimize the clinic's workflow. 
• Greet patients upon arrival, verify personal and insurance information, and process payments at the end of their visit. 
• Answer phone calls, respond to inquiries, and relay messages between patients and healthcare providers. 
• Maintain and update patient records, ensuring accuracy and compliance with confidentiality regulations. 
• Assist patients with billing inquiries and insurance claims processing, including verification of coverage and eligibility. 
• Maintain a tidy reception area and manage office supplies to support daily operations. 
• Assist with referrals and coordinate follow-up appointments or tests as directed by healthcare providers. 
• Follow protocols for handling emergencies or urgent situations, ensuring patient safety and timely care. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Required Skills and Knowledge: 

• Medical terminology certification highly preferred. 
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook). 

Experience Preferred: 

• Experience on a military site, working as a government subcontractor or prime contractor is preferred. 

Education Required: 

• High school graduate or equivalent. 
• Obtain provided American Heart Association Basic Life Support (BLS) certification. 

Other Special Qualifications: 

• Must be able to read, write and speak English to effectively communicate. 
• Ability to obtain a base security clearance is required. 
• Must be able to relocate.  
• A valid passport is required from Country of Record and must be in your possession prior to relocation. You must maintain a current passport during your stay. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.