Medical Program Coordinator - Cultural and Linguistic - SUNSHINE ENTERPRISE USA LLC

Job Summary

Sunshine Enterprise is seeking a highly motivated and experienced Program Specialist to join the team. Under general supervision, the Program Coordinator will support compliance with cultural and linguistic (C&L) state and federal regulatory requirements.

Duration: up to 6 months

Location type: Onsite

Position Responsibilities:

• Coordinates incoming language translation and/or reviews requests of internal and external member materials.
  
• Interacts directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors.
  
• Coordinates the timely vending and completion of Alternative Format material, such as Braille, Audio and Large Print, with contracted vendors.
  
• Coordinates the vending of professional translation and review services in one or more of the following languages: Arabic, Farsi, Chinese, Korean, Spanish, or Vietnamese (+American Sign Language).
  
• Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits, and evaluations regarding C&L program.
  
• Reviews, researches and responds to member grievances related to contracted vendor issues.
  
• Processes vendor invoices for translation and interpreter services timely and accurately.
  
• Reviews, analyzes, and interprets regulations and internal/external policies and procedures related to cultural and linguistic services.
  
• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.
  
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department
  

Experience & Education:

• High School diploma or equivalent required.
  

2 years of experience in project coordination, translations, or interpreting services required.

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
  

Preferred Qualifications:

• Bachelor’s degree in a health care related field or cultural and linguistic studies.
  
• 2 years of experience in health maintenance organization (HMO), Medicare, Medi Cal/Medicaid, and health services.
  
• 1 year of experience with a health plan or working with culturally diverse populations.
  
• Professional education in project management, translation, interpretation, or cultural competency training.
  
• Experience in managed care and/or government programs.
  

Knowledge and Abilities to:

• Develop rapport and establish and maintain effective working relationships with the supervisors, staff, and external contacts at all levels and with diverse backgrounds.
  
• Work independently and exercise sound judgment.
  
• Communicate clearly and concisely, both orally and in writing.
  
• Work a flexible schedule; available to participate in evening and weekend events.
  
• Organize, be analytical, problem-solve, and possess project management skills.
  
• Work in a fast-paced environment and in an efficient manner.
  
• Manage multiple projects and identify opportunities for internal and external collaboration.
  
• Motivate and lead multi-program teams and external committees/coalitions.
  
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment
  

Physical Requirements (With or Without Accommodations):

• Ability to visually read information from computer screens, forms, and other printed materials and information.
  
• Ability to speak (enunciate) clearly in conversation and general communication.
  
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
  
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling, and prolonged sitting.
  
• Lifting and moving objects, patients, and/or equipment 10 to 25 pounds
  

Sunshine Enterprise USA is an “Equal Opportunity Employer—Minorities, Females, Veterans and Disabled Persons”