Medical Practice Patient Representative - Nuvance Health

Health Quest and Western Connecticut Health Network have combined to form a new nonprofit health system. The name for the new health system will be Nuvance Health. The new health system was created to provide communities across New York’s Hudson Valley and western Connecticut with more convenient, accessible and affordable care.

Title: Patient Service Representative (Clerical Assistant) -Poughkeepsie, NY- 40 hour per week - 8 hour shifts Monday - Friday

Purpose: Receives patients and others, schedules appointments, and gives accurate information to callers. Coordinates front desk operations to ensure smooth flowing operations and accurate entry of patient data. Responsible for performing a wide variety of clerical duties for administrators and clinical staff.

Essential Responsibilities:

1. Maintains reception area while ensuring all patients are greeted and check in/out in an accurate and timely manner. Upon check in, verify all patient demographics and insurance to ensure accuracy, scan all appropriate documents including ID, insurance cards and required forms.

2. Verifies all patients insurances online or via the phone and collects copays and co-insurances.

3. Post charges and copayments. Enter information on spreadsheet once balanced.

4. Provides necessary forms for completion and signatures, reviews for accuracy and notifies the clinical staff when the patient is ready.

5. Schedule patient appointments and necessary procedures. Maintain schedule and revise for cancellations. Confirm next day appointments. Receive authorizations and complete all required hospital forms.

6. Pull charts for nurses to prepare for patient visits. Process medical record requests.

7. Assist Physicians by returning calls per physicians request to patients, updating and maintaining physician schedule, and calling patients with test results when requested.

8. Complete and review disability and workman's compensation forms and obtain physician signature.

9. Maintain filing, charting, faxing and all other clerical functions needed for this office.

10. All mainlining functions including sending new patient welcome packets the day initial appointment is made.

11. Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)

12. Demonstrates regular, reliable and predictable attendance

13. Performs other duties as required

Education and Experience Requirements:
• High School Diploma/GED or Equivalent
• 1 year customer related experience required

• Preferred: 1+ years of healthcare experience

Minimum Knowledge, Skills and Abilities Requirements:
N/A

Location: Vassar Brothers Medical Center

Work Type: Per Diem

Standard Hours: 32.00

FTE: 0.080000

Work Schedule: Day 8

Work Shift: 8:30am-5:00pm as needed

Org Unit: 934

Department: Behavioral Health-VBMC

Exempt: No

Grade: S3

Salary Range:

$16.0000 - $29.5147 Hourly

Working conditions:
Essential:
* Some manual skills / motor coord & finger dexterity
* Little or no potential for occupational risk
* Medium to Heavy effort. May exert up to 35 lbs. force
* Generally pleasant working conditions.

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.