Medical Practice Manager (Psychiatry) Boston MetroWest - Boston Neurobehavioral Associates
Brookline, MA 02467
About the Job
Led by Mohammad Munir, MD, the team of psychiatrists, nurse practitioners, physician assistants, psychologists, therapists, neuropsychologists, and other medical professionals collaborate to provide well-rounded care individualized for each patient. Boston Neurobehavioral Associates providers offer care for a broad range of mental disorders and emotional difficulties.
Patients can expect an accurate diagnosis, followed by an integrative treatment plan that is tailored for their unique needs. The practice regularly cares for patients who are dealing with depression, bipolar, anxiety, insomnia, attention-deficit hyperactivity disorder (ADHD), and OCD, among other conditions.
Between individual psychotherapy, medication management, and customized lifestyle changes, patients learn to cope with their diagnosis and overcome it in time. We understand every patient has a different story that brought them to seek our care. As such, treatment plans are entirely individualized for each patient allowing them to experience optimal care.
Boston Neurobehavioral Associates has a mission to spread awareness about the stigma of mental health by providing high-quality, accessible psychiatric care. The team is dedicated to meeting all of the professional expectations of each patient and their family in an effort to improve a patient’s quality of life.
We are looking for experienced Practice Manager to join our team in Boston, MA
Qualifications:
- Previous experience in healthcare or other medical fields
- Experience in a managerial role
- Strong leadership qualities
- Strong organizational skills
- Excellent written and verbal communications skills
DAILY ACTIVITIES OF PRACTICE MANAGER AND JOB DESCRIPTION
Job Description Administrative Assistant
1. Appointment Management:
a. Schedule patient appointments, ensuring efficient utilization of clinicians’ time.
b. Make reminder calls to patients, informing them about upcoming appointments and
providing any necessary instructions.
c. Inform patients about any delays or waiting times, ensuring their comfort and
satisfaction.
2. Patient Information and Records:
a. Obtain patients’ addresses, contact details, insurance information, and medical histories
accurately and confidentially.
b. Update and verify patient information at each visit, ensuring data accuracy and
compliance with privacy regulations.
c. Assist patients in completing patient history forms, consent forms, and payment contract
forms when required.
3. Financial Transactions:
a. Receive and process cash and credit card payments for medical services rendered,
ensuring accuracy and maintaining patient confidentiality.
b. Review patient accounts, identify delinquent accounts, and follow up to collect overdue
payments.
c. Coordinate with the billing department to address any billing or insurance-related
concerns raised by patients.
4. Customer Service:
a. Answer patient inquiries or complaints promptly and professionally.
b. Investigate and resolve patient concerns or direct them to the appropriate medical staff
member for assistance.
c. Follow up with patients to ensure their inquiries or complaints have been satisfactorily
resolved.
d. Demonstrate empathy and compassion when speaking and interacting with patients,
ensuring their comfort and well-being throughout their experience at Boston Neurobehavioral Associates.
5. Administrative and Clerical Support:
a. Perform general administrative tasks such as filing paperwork, organizing documents,
and maintaining office supplies.
b. Assist in maintaining electronic and paper records, ensuring their accuracy and
accessibility.
c. Collaborate with other team members to support the overall functioning of the office.
Job Description (Intake Coordinator)
- Scheduling patient appointments and making reminder calls.
- Informing patients about delays and waiting times.
- Obtaining patients’ addresses, contact details, insurance information, and medical histories.
- Updating and verifying patient information at every visit.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Receiving and processing cash and credit card payments for medical services rendered.
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
Job Description (Marketing Coordinator)
- Engage with targeted practices to partner with our practice
- Keep detailed records of all contacts
- Excellent teamwork and networking skills
- Excellent verbal and written communication skills
- Following up on leads generated by the company
What We Offer:
- Strong work-life balance
- Schedule flexibility
- W2 employed position
- Market leading compensation and great benefits (medical, vision, dental insurance, 401k with matching, HSA)
- Monday through Friday work schedule
- Generous PTO plan, sick time and paid holidays
- No weekends
- Job Types: Full-time, Part-time
- Salary Range $60,000-$70,000
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