Tier 2 Support Technician - McGuireWoods LLP

Overview

McGuireWoods LLP has an exciting opportunity for an OST/Desktop Support Technician in our Chicago, IL. location. The On-Site Support Technician is primarily responsible for assisting firm personnel in the use of PC hardware and software. Working with the other areas in Information Technology, the On-Site Support Technician will work to ensure that technology is used appropriately and effectively throughout the area for which they are assigned.

McGuireWoods, one of the world’s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Diversity and inclusion are essential to how we do business, informing how we recruit, retain and promote lawyers and staff to serve clients. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.

Responsibilities

• Interfaces directly with all assigned Firm personnel to provide solutions to technology software application issues. • Set-up and support internal and external meetings, presentations, conference calls and events as needed. • Identifies issues relating to the use of technology that are affecting clients and advises appropriate personnel. • Performs, under the direction of technicians outside the Support Service group, additional duties including, but not limited to, relocating phones. • Participates in department-wide projects such as hardware/software rollouts, office moves, mergers and acquisitions, etc. • Maintains technical currency in all Level One software packages as well as with all supported hardware systems. Maintains technical currency with Level Two software packages necessary to support assigned Firm personnel. • Performs additional duties as directed.

Qualifications

• Minimum of 2 years supporting the use of industry standard Windows applications through on-site, help desk or technology training functions.• Willingness to travel up to 25% to other McGuireWoods offices.• Experience with latest versions of Microsoft Windows OS, Microsoft Office Suite (proficient) with emphasis on supporting Outlook and Word. • Experience supporting iPhone and Android.• Experience troubleshooting hardware issues (laptop, desktop, printers, etc.) as well as virus and malware remediation.

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