Medical Office Receptionist - Mission Pediatrics

Perris, CA 92570

About the Job

Mission Pediatrics, Inc.

215 W. 4th St. Perris, CA 92570 | (951) 779-1670

Job Title: Director of First Impressions - $1,000 Signing Bonus

Salary: $20.00 - $23.00

Looking for a vibrant, bilingual Medical Office Receptionist who can listen, understand, and communicate with patients in order to provide excellent customer service. ****Must Speak Spanish****

Job Summary:

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at the establishment and location of departments, offices, and employees within the organization.

Tasks:

Answer all phone calls and/or return messages.
Follow up with Client Care Messages.
Follow opening and closing protocol.
Responsible for managing telephonic communications.
Administers and maintains all appointments using the approved software.
Responsible for making and maintaining accurate patient appointments.
Schedule appointments in accordance with the periodicity schedule provided by the insurance health plan.
Facilitates patient flow and ensures processes are smoothly operating.
Assists in prepping patient charts for daily visits and urgent/emergency appointments.
Collect co-pays, co-insurances, and outstanding balances, and record them in the EMR system.
Greet and electronically check in each patient, and verify patient information.
Assists patients with registration and patient forms.
Verifies insurance, confirms eligibility, and attaches appropriate flags.
Schedule physicals and/or follow-ups for higher-care patients (asthma, diabetes, ADD).
Assists patients with interpreter and transportation needs.
Process documents, Insurance cards, Parent’s identification, placement forms, immunization records, insurance verifications, health insurance forms, and any other forms brought by the parents.
Follows policies and procedures, including emergency procedures 100% of the time and reports needed changes.
Maintains patient accounts and keeps updated/accurate records in the approved EMR.
Maintaining compliance with all applicable governmental regulations and/or company policies.
Assists with maintaining inventory of office supplies.
Maintains waiting room, restrooms, and front office area and practices safe sanitization.
Regularly multitask and complete various projects simultaneously.
Other duties as assigned.

Requirements:

Knowledge: Clerical, Customer and Personal Service, Computers and Electronics, Administration and Management, Public Safety and Security, Telecommunications, Communications and Media, Personnel and Human Resources, and Mathematics.
Skills: Active Listening, Speaking, Service Orientation, Critical Thinking, Reading Comprehension, Writing, Coordination, Social Perceptiveness, Active Learning, and Time Management.
Abilities: Oral Comprehension, Oral Expression, Speech Recognition, Speech Clarity, Written Comprehension, Written Expression, Near Vision, Selective Attention, Deductive Reasoning, and Problem Sensitivity.
Other Characteristics: Cooperation, Attention to Detail, Dependability, Integrity, Concern for Others, Self Control, Stress Tolerance, Adaptability/Flexibility, Independence, and Social Orientation.
Education Preferences: Post High School Certificate.
Education Requirements: High School Diploma or its equivalency.
Experience Preferences: 5+ Years.
Experience Requirements: 3-5 Years.

Job Type: Full-time.

Benefits:

401(k).
Dental Insurance.
Health insurance.
Life insurance.
Paid time off.
Vision insurance.

Schedule:

8-hour shift.
Monday to Friday.

Application Question(s):

Are you willing to undergo a pre-employment Background Check and Drug Screening?"

Experience:

Medical Office Receptionist: 3 years (Required).
EMR systems: 3 years (Preferred).
Multi-line phone systems: 3 years (Required).
Insurance verification: 3 years (Required).
Pediatrics: 3 years (Required).
Phone etiquette: 3 years (Required).

Work Location: In person.

Equal Opportunity Employment
We are committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and over), race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state, or local laws.

We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Source : Mission Pediatrics