Medical Office Manager - Tallahassee Primary Care Associates

Tallahassee Primary Care Associates is looking for a Full-Time Medical Office Manager for one of our medical offices. The successful candidate will have at least 2-4 years of management experience, preferably in a medical office. Office hours are Monday - Friday 8:00 a.m. - 5:00 p.m with occasional overtime.

1. Minimum Qualifications

• Minimum Of High School Diploma or its equivalent
• 2-4 years management experience in a medical office or similar
• Ability To Work Monday-Friday, 8:00 a.m. - 5:00 p.m. with some overtime
• Strong interpersonal, decision making, and organizational skills
• Must be able to pass a financial credit check
• Computer proficiency: Microsoft Office
• Ability to work well under pressure and with others
• Ability to exercise good judgment

1. Essential Functions Of Position
2. Quality of Work
   1. Has complete knowledge of Group policies and procedures and the proper execution thereof
   2. Demonstrates knowledge of the organizational structure and thus provides efficient and effective communication with all patient reception and billing staff, collections staff, and clerical staff
   3. Develops and recommends internal systems and operating procedures designed to achieve efficient and effective operations and maximum service to patients of the Group
   4. Formulates and recommends new or revised policies and procedures as required and monitors policies and procedures from implementation to on-going status or conclusion
   5. Provides overall management and oversight for all aspects of billings, collections, adjustments and A/R within the practice
   6. Has the ability to problem-solve various issues related to billing, collections, insurance companies, Medicare, Medicaid, HMO's and other third-party payers, as well as personnel and staffing, policies and procedures, and document flow/systems
   7. Maintain direct involvement in meeting on a routine or non-routine basis, as required, with the physician and other TPCA Central Management staff and/or various committees of the organization
   8. Consults with billing staff, physicians and office staff in developing, establishing, and implementing operational plans policies and procedures within the framework of policies and goals of the Group
   9. Interprets and addresses the interests and preferences expressed by the physician's concerning medical care, staffing, billing, collections, and related activities or policies
   10. Utilizes or directs audits and/or periodic reviews to achieve quality assurance goals
   11. Identifies and continually readdresses the efficiency and effectiveness of the physician's office including issues of accuracy, completeness, competency, professionalism, timeliness, etc.
   12. Accepts and successfully executes additional responsibilities as required by the physician, CEO and TPCA Central Management
3. Employee Relations
   1. Directs and oversees the planning and implementation of personnel policies that promote job satisfaction and professional growth of staff
   2. Ensure employees follow all rules and regulations that relate to employment, safety, medicine and waste disposal
   3. Conflict resolution
   4. Commend exemplary employees; discipline insubordinate employees and communicate necessary areas of improvement
   5. Track all employee incidents and report to Director of HR
   6. Consult and partner with the Director of Human Resources in the termination of an employee
   7. Conduct employee evaluations
   8. Facilitate the preparation and submission of employee payroll
   9. Maintain sick and vacation records
   10. Act as liaison for physicians and staff by maintaining open communication amongst staff
   11. Demonstrate employee confidentiality
4. Patient Relations
   1. Greet patients and visitors in a friendly and professional manner
   2. Assess the needs and concerns of patients regarding billing, as well as the physician's office staff
   3. Talk with patients concerning accounts
   4. Settle patient's issues with employees
   5. Taking care of PET patients: patients with many medical issues needing special care; numerous referrals, out of network referrals, weekly prescriptions, etc.
   6. Write letters for patient needs
   7. Demonstrate patient confidentiality
5. Financial Responsibilities
   1. Coordinate and maintain adequate accounting records and systems in matters pertaining to internal system controls and operations
   2. Analyzes or directs the analysis for cash flow, billing and collections for the practice
   3. Works with the physician to assign budgetary parameters for the operation of the physician office
   4. Recommends adjustments to the budget based on office needs or overall goals
   5. Prepare list of monthly expenses for approval
   6. Reconcile bank statements joint account
   7. Verify and write checks for expenses for Rental Account and reconcile bank statement
   8. Maintain petty cash account
6. Clerical Responsibilities
   1. Order all office supplies and forms, receive ordered supplies, reconcile and distribute them
   2. Ensure the maintenance of all equipment and buildings and report any problems
   3. Coordinate physician schedules
   4. Communicate all changes and updates to system, insurances or policies
   5. Handle all mail and ensure it is received by intended people
7. Supervisory
   1. Efficiently and effectively delegate responsibility and authority for functions appropriate for the qualifications for the supervisory, administrative medical billing and clerical support staff
   2. Implement and provide direct supervision on all staffing, promotion, leadership, development, cross training, and merit increases based on established criteria
   3. Provide direct supervision to ensure staff members follow all policies and reduce risk liabilities

Applicants must pass a criminal background check, credit check, and drug test.

Tallahassee Primary Care Associates is an EOE/ADAAA and drug free workplace.

This employer participates in E-Verify.