Medical Office Manager (Bilingual Spanish) - Astrana Health
Pasadena, CA 91103
About the Job
Description
We are hiring for an experienced, team-oriented, Spanish-speaking Medical Office Manager. This role will report to the Site Administrator.
Our Values:
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
What You'll Do
- Directly manage the operations and performance of the outpatient medical clinic, including but not limited to daily operations, revenue cycle, provider schedules and productivity, claims, and budget
- Develop and lead a cross-functional team of medical assistants, patient concierges, medical records specialists, and others to deliver best-in-class care experiences for our patients and community, ensuring the team is achieving expected performance, and coaching/mentoring individuals as needed
- Monitor the clinic's activities and outcomes against defined goals/KPIs, such as patient satisfaction, clinical and non-clinical staff satisfaction, clinic productivity, profitability, HCC performance, and STAR performance
- Identify root causes of operational deficiencies and help implement the best tools, processes, and trainings to correct deficiencies and control costs, working with Site Administrators and other leaders to carry such learnings throughout the organization
- Build relationships within the community and support growth and marketing initiatives
- Monitor the impact to each site of actual and projected growth in membership, utilization, etc
- Collaborate with the Medical Director, Site Administrator, and central leadership team to improve provider satisfaction
- Address and resolve provider-related issues
- Report on progress, operational issues, and potential areas of future concern
- Exude professional demeanor at all times and enforce the same with site teams
- Ensure compliance with all applicable regulations and policies; respond appropriately and expeditiously to any emergencies or urgent issues as they arise
Qualifications
- 3 years of relevant healthcare experience, including at least 2 years of management experience
- Demonstrated ability to adapt and effectively lead in a fast-paced environment, where change is common
- Skilled operator who takes data-driven, process-oriented approach towards continuous improvement of clinic operations
- Exceptional organizational skills and ability to manage multiple tasks with tight deadlines
- Must be bilingual in Spanish
Environmental Job Requirements and Working Conditions
- Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The office location is 193 E. Orange Grove Blvd. Pasadena, CA 91103.
- The total pay range for this role is: $66,560 - $72,000 per year. This salary range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Source : Astrana Health