MEDICAL OFFICE ASSISTANT at COASTAL UROLOGY ASSOCIATES

MEDICAL FRONT OFFICE ASSISTANT

SUMMARY:                     

Optimize patient satisfaction; scheduling appointments; maintaining records and accounts; other front desk duties as assigned.

DUTIES:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries
• Retrieve, review and scan/file faxes in EMR system on a daily basis
• Forward messages accordingly to Nurses and/or physician
• File charts to appropriate location upon completion
• Scan all old and/or new records into current EMR system
• Prepare charts according to daily and/or weekly schedule ensuring all records are accurate and available prior to next visit
• Check in and/or out patients including scheduling next appointment or procedure as requested by physician
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; informing provider of delays or cancellations
• Comforts patients by anticipating patients' anxieties; answering patients' questions
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information; recording and collecting patient copays and balance due amounts
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs as directed
• Helps patients in distress by responding to emergencies
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintains operations by following policies and procedures; reporting needed changes
• Contributes to team effort by accomplishing related results as needed
• Maintaining the reception area; Keep office area neat and in order at all times
• Maintain communication with all Coastal Urology staff and Practice Manager
• Travel to appropriate office as assigned by Practice Manger
• Additional duties as needed

SKILLS/QUALIFICATIONS:
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

WE OFFER A COMPETITIVE SALARY AND COMPREHENSIVE BENEFITS PACKAGE.  FOR CONSIDERATION, PLEASE FORWARD YOUR CONFIDENTIAL RESUME TO:

DENISE BARLOW
PRACTICE MANAGER

We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.